Billing & Client Services Specialist

Position Summary

Biolsi Law Group, P.C. is a boutique litigation firm located in Manhattan’s Financial District. We represent clients in complex litigation matters and pride ourselves on providing exceptional advocacy, responsive communication, and personalized service.

We are seeking a highly organized and client-focused Billing & Client Services Specialist to serve as a key member of our operations team. This role goes beyond traditional billing and collections responsibilities. The successful candidate will act as a primary point of contact for clients regarding billing matters, account status, case-related communications, and administrative support while ensuring the firm’s financial processes operate efficiently.

The ideal candidate is confident communicating with clients, comfortable discussing account balances and payment arrangements, highly organized, and capable of managing sensitive information with professionalism and discretion.

This position reports directly to the Principal Attorney and works closely with legal staff and Human Resources.

www.biolsilaw.com 

Key Responsibilities

Billing & Collections

• Manage the firm’s monthly billing cycle and ensure timely issuance of invoices.
• Review billing entries for accuracy, completeness, and compliance with firm standards.
• Maintain client account records and ensure billing information remains current.
• Monitor accounts receivable and proactively follow up on outstanding balances.
• Contact clients regarding unpaid invoices, payment plans, and account questions in a professional and service-oriented manner.
• Investigate billing discrepancies and facilitate timely resolution.
• Process and reconcile client payments and deposits.
• Prepare billing, collections, and accounts receivable reports for firm leadership.
• Identify opportunities to improve billing efficiency, collections performance, and financial processes.

Client Relations & Communication

• Serve as a trusted point of contact for clients regarding billing, account status, and general administrative inquiries.
• Maintain regular communication with clients regarding outstanding balances and payment arrangements.
• Coordinate with attorneys and legal staff to ensure clients receive appropriate updates and follow-up communications.
• Provide a high-touch client experience that reflects the firm’s commitment to exceptional service.
• Escalate client concerns to attorneys and leadership when necessary.
• Assist with client onboarding and engagement documentation.

File & Matter Management

• Maintain accurate and organized electronic and physical client files.
• Ensure client records, correspondence, billing information, and matter documentation are properly maintained.
• Track key administrative deadlines and follow-up requirements.
• Assist with document collection and file management during client intake and active litigation matters.
• Support attorneys and staff with administrative case coordination as needed.

Operations Support

• Partner with firm leadership to improve workflows and operational efficiency.
• Assist with reporting, recordkeeping, and administrative projects.
• Support the implementation and maintenance of firm systems and procedures.
• Maintain confidentiality of all client, financial, and firm information.

Qualifications

• 3+ years of experience in billing, accounts receivable, legal administration, client services, or a related role.
• Prior law firm experience preferred, but not required
• Demonstrated success managing collections while maintaining positive client relationships.
• Excellent verbal and written communication skills.
• Strong customer service orientation and professional phone presence.
• Exceptional organizational skills and attention to detail.
• Ability to prioritize multiple responsibilities in a fast-paced environment.
• Strong problem-solving and critical-thinking abilities.
• Ability to exercise discretion and maintain strict confidentiality.
• Proficiency with Microsoft Office, including Outlook, Excel, and Word.
• Experience with legal billing or case management software preferred.

www.biolsilaw.com