Billing Associate

Recognized as a “Best Place to Work Modern Healthcare” – Join a team where people come first. At Vital Care, we are committed to creating an inclusive, growth-focused environment where every voice matters.

Vital Care is the premier pharmacy franchise business with franchises serving a wide range of patients, including those with chronic and acute conditions. Since 1986, our passion has been improving the lives of patients and healthcare professionals through locally-owned franchise locations across the United States. We have over 100 franchised Infusion pharmacies and clinics in 35 states, focusing on the underserved and secondary markets. We know infusion services, and we guide owners along the path of launch, growth, and successful business operations.

What we offer:

• Comprehensive medical, dental, and vision plans, plus flexible spending, and health savings accounts.
• Paid time off, personal days, and company-paid holidays.
• Paid Paternal Leave.
• Volunteerism Days off.
• Income protection programs include company-sponsored basic life insurance and long-term disability insurance, as well as employee-paid voluntary life, accident, critical illness, and short-term disability insurance.
• 401(k) matching and tuition reimbursement.
• Employee assistance programs include mental health, financial and legal.
• Rewards programs offered by our medical carrier.
• Professional development and growth opportunities.
• Employee Referral Program.
   

Job Summary:

 Perform duties to process less advance Home Infusion medical claims, focusing on accuracy, timeliness, and adherence to process to reduce denial rate, DSO, and bad debt. Performs revenue cycle billing duties to process within the limits of standard Compliance practices. 

The position is within the Vital Care office for the first 120 days of employment.   A remote work opportunity is available after 120 days of training and support, once consistent productivity and quality standards are achieved. 

Duties/Responsibilities:

• Create and submit timely, accurate medical, pharmacy, and third-party vendor claims. Ensure all revenue opportunities are included, and complete and submit billing to primary and secondary payers.
• Maintain ready-to-bill delivery tickets and indicate tickets that cannot be billed with appropriate status for communication purposes within RCM and Franchises.
• Document case activity, communications, and correspondence in CareTend to ensure completeness and accuracy of account activity.
• Perform other related duties as assigned.

Required Skills/Abilities:

• Excellent communication skills: listening, speaking, understanding, and writing English
• Proficient typing and computer skills to accurately process orders and tickets
• Strong organizational skills with the ability to track and maintain clear, complete records of activities, cases, and related documentation.
• Proven knowledge and skill in utilizing the MS Office suite of software
• Disciplined work ethic with the ability to work remotely with little direct supervision and meet production and quality targets.

Education and Experience:

• High school diploma or equivalent.
• Prior experience in medical intake / medical billing a plus.
• Previous remote work environment is a plus but not required.

Physical Requirements:

• Sitting: Prolonged periods of sitting are typical, often for the majority of the workday.
• Keyboarding: Frequent use of a keyboard for typing and data entry.
• Reaching: Occasionally reaching for items such as files, documents, or office supplies.
• Fine Motor Skills: Precise movements of the fingers and hands for tasks like typing, using a mouse, and handling paperwork.
• Visual Acuity: Good vision for reading documents, computer screens, and other detailed work.

Be part of an organization that invests in you! We are reviewing applications for this role and will contact qualified candidates for interviews.

Vital Care Infusion Services is an equal-opportunity employer and values diversity at our company.  We do not discriminate on the basis of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans’ status, or any other basis protected by applicable federal, state, or local law.

Vital Care is a U.S.-based employer and hires only individuals who are authorized to work in the United States and who perform their work from within the United States. Applicants and employees must accurately disclose their current work location and work authorization status during the application and hiring process. Any material misrepresentation or omission regarding identity, location, work authorization, qualifications, or other employment-related information may result in withdrawal of a job offer, immediate termination of employment, and pursuit of any remedies available under applicable law.
 
Vital Care Infusion Services participates in E-Verify.

This position is on-site and  full-time. The salary range for this position is $18.92-$20.00/hr.