Bilingual Spanish/English Front Desk Rep - Open Availability
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Crunch Fitness - SW Florida
Pembroke Pines, FL, US
Summary
Greet and check in members while managing phone calls and processing payments for services. Maintain the cleanliness of the front desk and gym areas while supporting management with administrative tasks.
Job Description
Benefits:
- Free uniforms
- Bonus based on performance
- Employee discounts
Reports to:
Front Desk Manager/Supervisors
Position Type:
Part-Time
Requirements:
- Fluent in Spanish and English
- Customer service experience
- Strong reading and writing skills
- Basic computer skills
- Open availability during the week and on weekends
- Must be available for opening and daytime shifts scheduled anytime between 5:00 AM and 3:00 PM.
Special Skills:
- Strong customer service skills
- Professional communication
- Dependable and responsible
- Comfortable working in a fast-paced environment
- Able to follow procedures and handle members confidently
Responsibilities:
- Greet all members and guests with a smile and wish them well as they leave the club
- Check in all members and guests following company procedures
- Communicate any system alerts or messages during check-in
- Answer phone calls in a courteous, professional, and helpful manner
- Share information about special events with members and guests
- Create a welcoming atmosphere for everyone who walks in
- Assist members with requests or refer them to a manager when needed
- Maintain a professional attitude at all times
- Make outbound calls to leads and members with billing issues
- Process payments for member services in accordance with company policies
- Be familiar with the facility layout, services offered, and class schedules
- Keep the Front Desk area clean and organized
- Assist with maintaining the cleanliness of all gym areas
- Support management with projects or tasks as needed
- Follow all policies and procedures in the Employee Handbook
- Complete opening and closing duties as assigned
- Enforce Crunch policies and deny access when required due to unpaid balances, system alerts, or failure to meet facility requirements
- Send a brief End of Day summary including membership sales, Kickoffs booked, phone calls made, and any important shift updates
Meetings:
- Monthly or weekly department meetings
- Employee training meetings
Crunch is a health club chain that leads the industry in fusing fitness and entertainment. Since opening our doors in 1989, our mission has been to make working out a good time. Today, we are renowned for creating one-of-a-kind group fitness classes and unique programming for our wildly diverse members. With this much going on, Crunch is more than a gym. It's a fitness community for all types of people, with all types of goals, exercising all different ways; working it out at the same place together.
Founded
1989
Company size
1,001-5,000 employees
Industry
Wellness and Fitness Services
Org type
Privately Held
Headquarters
New York, NY
Crunch is a health club chain that leads the industry in fusing fitness and entertainment. Since opening our doors in 1989, our mission has been to make working out a good time. Today, we are renowned for creating one-of-a-kind group fitness classes and unique programming for our wildly diverse members. With this much going on, Crunch is more than a gym. It's a fitness community for all types of people, with all types of goals, exercising all different ways; working it out at the same place together.
Founded
1989
Company size
1,001-5,000 employees
Industry
Wellness and Fitness Services
Org type
Privately Held
Headquarters
New York, NY
