Bilingual Real Property Damage Claims Adjuster

About the role

Our Bilingual Property Staff Appraiser plays a key role in supporting our Transportation claims organization by delivering accurate, timely, and defensible evaluations of real property damage. This position partners closely with Transportation adjusters to ensure every claim is supported with high‑quality estimating, clear documentation, and industry‑standard appraisal practices. This is an excellent opportunity for an experienced property claims appraiser who thrives in a fast‑paced environment and enjoys producing precise, professional estimates that drive fair and efficient claim outcomes.

Who you are

• Highly motivated and growth-oriented. You're excited by the prospect of building a tech-driven claims org. 
• Passionate claims professional who cares about the customer and their experience. 
• Empathetic. You exercise empathy and patience towards everyone you interact with. 
• Sense of urgency - at all times. That does not mean working at all hours. 
• Conflict-enjoyer. Conflict does not have to be adversarial, but it HAS to be conversational. 
• Curious. You have to want to know the whole story so you can make the right decisions early and action them to a prompt resolution. 
• Anti-status quo. You don’t just wish things were done differently, you act on it. 

What we need

• Conduct detailed evaluations of real property damage across a variety of loss types
• Prepare accurate, defensible estimates using Xactimate
• Support Transportation adjusters by validating scope, pricing, and repair methodology
• Review contractor estimates for accuracy and alignment with industry standards
• Document findings clearly and professionally to support claim decisions
• Maintain a strong working knowledge of building materials, construction methods, and repair processes
• Participate in calibration and quality sessions to ensure consistency across the appraisal team
• Collaborate with internal teams to move claims toward timely resolution

Requirements

• 2+ years of experience as a property claims appraiser, including writing estimates and evaluating real property damage
• Active adjuster license: resident-state license where available, otherwise a Designated Home State (DHS) license. Willing to obtain any additional required licenses within 60 days, including state testing.
• Bilingual (fluent in Spanish and English)
• Proficiency with Xactimate and/or Symbility
• Strong understanding of construction fundamentals, repair methods, and material costs
• Excellent written and verbal communication skills
• High attention to detail with the ability to produce accurate work under tight timelines
• Strong analytical and problem‑solving skills
• Ability to collaborate effectively with Transportation adjusters and cross‑functional teams

Preferred Qualifications

• Experience supporting property claims
• Familiarity with property estimating
• Experience working with contractors, vendors, or field adjusters
• Background in high‑volume or fast‑paced claims environments

Benefits

• Generous health-insurance package with nationwide coverage, vision, & dental
• 401(k) retirement plan with employer matching
• Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
• Generous family leave policy after 8 months of continuous work
• Work from anywhere to facilitate your work life balance
• Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!

Additionally, we will

• Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role
• Work toward reducing and eliminating all the administrative work from an adjuster role
• Foster a culture of empathy, transparency, and empowerment in a remote-first environment

At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!