Remote Bilingual Medical Assistant – Health Risk Assessments

Chronic Care Staffing is seeking a dedicated bilingual Health Risk Assessment (HRA) Coordinator (CMA/RMA) to join our remote care team. In this role, you will conduct health assessments, engage with patients managing chronic conditions, and help connect them to the care and resources they need.

If you enjoy building patient relationships, working in a structured remote environment, and using your clinical skills to support preventative care, this role offers a rewarding opportunity to make a meaningful impact on patient health.

Summary of Position:

The Health Risk Assessment (HRA) Coordinator is responsible for coordinating and managing health risk assessment activities for patients, members, or program participants. This role supports population health initiatives by conducting outreach, gathering and documenting health information, identifying care gaps and risk factors, and collaborating with clinical and administrative teams to improve health outcomes and ensure compliance with organizational and regulatory standards.

Job Duties & Responsibilities Include but are Not Limited to: 

• Coordinate and complete Health Risk Assessments (HRAs) through telephone outreach.

• Collect, review, and document patient/member health history, medications, chronic conditions, social determinants of health, and preventive care needs.

• Maintain accurate and timely documentation in electronic health record (EHR) systems and internal databases.

• Support care coordination efforts by scheduling Annual Wellness Visits (AWVs).

• Monitor and track HRA completion metrics, productivity goals, and quality standards (expected completion of 7 HRAs per day).

• Ensure compliance with HIPAA, CMS, Medicare, and organizational policies and procedures.

• Collaborate with interdisciplinary teams including nurses, providers, case managers, and quality improvement staff.

• Educate patients/members on available healthcare resources, wellness programs, and preventive services.

Required Skills and Qualifications: 

• Active, unencumbered CMA or RMA is required.

• Active Basic Life Support (BLS) certification required.

• Bilingual in both English and Spanish.

• Proven ability to manage high-volume telephonic outreach and meet daily productivity goals (e.g., 7 HRAs per day).

• Strong knowledge base in health risk factors, chronic conditions, and social determinants of health (SDOH).

• High proficiency in Electronic Health Record (EHR) systems and maintaining timely, accurate documentation.

• Excellent organizational, time management, and critical thinking skills.

• Thorough understanding of HIPAA, CMS, and Medicare compliance standards.

• Excellent verbal communication skills for patient education and collaboration with clinical teams.

Home Office:

HRA Coordinators must have a HIPAA compliant workplace that is free of any distractions.  The workplace must be in a room with a locked door to prevent accidental PHI disclosures. The home office must have high speed internet and a CCS approved computer with two monitors.  

Physical Demand: 

Includes but is not limited to: vision, hearing, repetitive motion, typing, and sedentary extended viewing of a work environment computer screen.

Reasonable accommodations may be made, with advanced notice, to enable individuals with disabilities in order to perform the essential functions and expectations of the position without compromising patient care.