Bilingual (Haitian Creole/English) Transitions of Care Coordinator

Job Description

A bit about this role: 

The Care Coordinator has an important role supporting TOC Clinical Operations as we ensure our patients have appropriate post discharge planning and follow up in place.  The Care Coordinator will support the team with patient outreach and coordination while the patient is inpatient and post discharge.
 

Your Responsibilities and Impact will include:

• Reaching out to patients while inpatient to introduce TOC program and communicate post discharge follow up from TOC clinicians 

• Scheduling post discharge follow ups (PCP/Specialty)

• Reaching out to hospitals and provider offices to obtain clinical documentation 

• Submitting Home Care and DME orders as well as vendor follow up 

• Monitoring return fax queue and researching provider profile for updated contact and fax information

• Provide additional operational support for assigned team and manager as designated

• Ensure patients are prepared for telehealth visits by assisting with technology prep

• Collaborate internally in clinical rounds to discuss patients at risk for readmission

• Coordinate lab testing and imaging, and tracking results to ensure that they are reviewed by the ordering clinician

*This role does not include clinical decision-making or any activity requiring licensure, and that all clinical tasks are delegated by, and performed under the supervision of, licensed professionals. Clinical Coordinators should direct clinical concerns raised by patients to the appropriately licensed team.]

Work Schedule

• Schedules Available: Monday - Friday 9a-5:30p ET, 9:30a-6p ET, 10a-6:30p ET, 10:30a-7p ET

• *Please note, schedules will be discussed during the interview process based on availability. Schedules are selected during time of offer on a first-come, first-service basis.
   

Required skills and experience: 

• 2+ years of patient facing and care coordination experience within healthcare, managed care, home health, and/or community health setting.

• Experience working in a telemedicine environment.

• Fully bilingual (English/Haitian Creole).

Desired skills and experience: 

• Managed Care / Health Plan experience

• MA Certification (desired), expired MA certifications are OK! [Verification: A copy of your active or expired certification will be required. No Certification: If you have significant MA experience/background, we may request copies of your MA school diploma and transcripts.]

• Thrive in a fast-paced, high-energy, and rapidly growing organization

• Skilled at easing stress and anxiety for patients during difficult times

• Strong communicator, able to effectively interact with various stakeholders including doctors, pharmacies, nurses, and caregivers

• Comfortable working with patients via video, phone, portal

• Entrepreneurial self-starter who takes initiative and thrives as a collaborative team player

• Quick to adopt and learn new technologies, including electronic health records and various computer platforms (e.g., Google Chrome, Google Sheets)

• Committed to delivering healthcare with the same quality and care you'd want for your own family

• Passionate about helping others improve their health and navigate the healthcare system with compassion, empathy, and warmth

• Highly organized and adaptable, able to manage a large member panel amidst frequent changes

Salary Range:  $23 -$27 / hour

The pay range listed for this position is the range the organization reasonably and in good faith expects to pay for this position at the time of the posting. Once the interview process begins, your talent partner will provide additional information on the compensation for the role, along with additional information on our total rewards package. The actual base salary offered will depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.

Our Total Rewards package includes:

• Employer sponsored health, dental and vision plan with low or no premium

• Generous paid time off

• $100 monthly mobile or internet stipend

• Stock options for all employees

• Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles

• Parental leave program

• 401K program

• And more....

*Our total rewards package is for full time employees only. Intern and Contract positions are not eligible.

Founded in 2017, Devoted Health is on a mission to dramatically improve the health and well-being of older Americans by caring for everyone like they are family, and that includes our employees. Our robust and seamlessly integrated care platform merges advanced data and AI access with world-class clinical and service experiences to create a member experience that is unlike the industry norm. To continue building upon our mission, we want to bring together those who share our values, embrace change and advancement, and are enthusiastic about where we're going — all the while bringing their own unique qualities, experiences, and expertise, in hopes of further changing the healthcare experience.

Devoted is an equal opportunity employer. We are committed to a safe and supportive work environment in which all employees have the opportunity to participate and contribute to the success of the business. We value diversity and collaboration. Individuals are respected for their skills, experience, and unique perspectives. This commitment is embodied in Devoted’s Code of Conduct, our company values and the way we do business.

As an Equal Opportunity Employer, the Company does not discriminate on the basis of race, color, religion, sex, pregnancy status, marital status, national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.