Bilingual Front Desk Associate

Job Details: Job Location: Primary Argyle - Jax, FL, Salary Range: Undisclosed, About Coastal Health

Coastal Health is a multi-specialty healthcare group with locations throughout Jacksonville and Southeastern Georgia. We are committed to providing compassionate, high-quality care while creating a welcoming and supportive environment for our patients and our team.

Bilingual Front Desk / Patient Services Representative

Coastal Health is seeking a friendly, dependable, and bilingual Front Desk/Patient Services Representative to join our Primary Care team. The ideal candidate is compassionate, professional, organized, and enjoys helping patients while working in a fast-paced medical office environment.

Fluency in English and Spanish is required.

Responsibilities:

Greet patients in a friendly and professional manner
Check patients in and out for appointments
Verify patient demographics and insurance information
Schedule and confirm patient appointments
Answer incoming phone calls and assist patients with questions
Communicate with patients in both English and Spanish
Collect copays, balances, and other applicable payments
Obtain and update patient information
Assist with referrals, medical records, and other administrative duties
Maintain accurate and timely documentation
Provide excellent customer service to patients and their families
Protect patient privacy and follow HIPAA guidelines
Maintain a clean, organized, and welcoming front desk area
Work closely with clinical staff and providers to ensure smooth daily operations
Perform other duties as assigned

Qualifications:

Bilingual in English and Spanish required
Previous medical office or front desk experience preferred
Excellent customer service and communication skills
Strong organizational and multitasking abilities
Professional and positive attitude
Dependable and able to work well as part of a team
Comfortable working in a fast-paced healthcare environment
Experience with electronic medical records and insurance verification is a plus

Why Join Coastal Health?

Competitive pay
Benefits for eligible employees
Supportive team environment
Opportunities for growth and advancement
Become part of the Coastal Health family

If you are a bilingual, patient-focused professional who enjoys helping others and wants to be part of a growing healthcare organization, we would love to hear from you!

Apply today and join the Coastal Health family!
Qualifications: Minimum 1-3 years experience in the medical field preferred. Multi-tasking, Flexibility, Telephone Skills, Customer Service, Time Management, Organization, Attention to Detail, Scheduling, Word Processing , Professionalism, Quality Focus, Team driven attitude, ability to work in a fast-paced environment, and reliable transportation.