Bilingual Enrollment & Administration Clerk

Job Details: Job Location: ITAV Child Care Services - Chicago, IL, Salary Range: $38957.00 - $44365.00Salary, About It Takes A Village Family of Schools (ITAV)

It Takes A Village Family of Schools (ITAV) is a beacon for educating and uplifting Black children and families across Chicago. We provide a culturally responsive, social justice–centered education that empowers students to become confident learners, critical thinkers, and changemakers.

At ITAV, learning is joyful and transformative, teaching is innovative, and classrooms extend far beyond four walls. We are committed to nurturing the whole child—academically, socially, and emotionally—while building strong, connected communities.

Position Overview

We are seeking an organized, customer-service-oriented Bilingual Enrollment & Administration Clerk to support enrollment, family engagement, and administrative operations at our Early Learning Center. This role plays a critical part in ensuring compliance with Enrollment, Recruitment, Selection, Eligibility, and Attendance (ERSEA) requirements while creating a welcoming experience for families and visitors.

The Bilingual Enrollment & Administration Clerk serves as a key liaison between families, program staff, and community partners, supporting enrollment goals, maintaining accurate records, and helping families access resources that support student success. This position requires fluency in both English and Spanish to effectively communicate with and serve our diverse families and community members.

Key Responsibilities

Enrollment & ERSEA Administration

Lead recruitment and enrollment efforts to maintain full program capacity
Guide families through the enrollment process and ensure all required documentation is collected and maintained
Ensure compliance with Head Start, Preschool for All, and other funding requirements
Maintain accurate enrollment, attendance, and eligibility records in designated systems
Monitor attendance and implement follow-up procedures for absenteeism
Prepare enrollment, attendance, and compliance reports as needed
Represent ITAV at community recruitment events and outreach activities
Translate enrollment materials and assist Spanish-speaking families throughout the enrollment process

Reception & Administrative Support

Serve as the first point of contact for families, visitors, and staff
Answer phones, manage incoming communications, and direct inquiries appropriately
Provide verbal and written communication in both English and Spanish
Maintain a welcoming, organized, and professional reception area
Manage visitor sign-in procedures and building access protocols
Support file management and record retention in compliance with organizational policies
Assist with mail distribution, package deliveries, inventory management, and office organization
Provide administrative support to Site Directors and other school leaders

Family & Community Engagement

Support communication with families regarding enrollment, attendance, and school events
Partner with the Family Support team to connect families with available resources and services
Assist with family engagement activities, events, and parent meetings
Maintain accurate documentation of family interactions and support services
Serve as a language resource for Spanish-speaking families and community partners

Operational Support

Support site-based projects and organizational initiatives
Assist with data entry, reporting, and compliance documentation
Collaborate with staff across departments to ensure efficient operations
Perform additional duties as assigned to support site and organizational needs

Why Join ITAV?

Make an Impact: Help connect children and families to high-quality educational opportunities and support services.

Grow Your Career: Access ongoing professional development and advancement opportunities within a mission-driven organization.

Be in Community: Join a collaborative team dedicated to educational equity, family partnership, and student success.

Innovate in Education: Play a critical role in ensuring families receive exceptional service from their first interaction with ITAV.

Position Details

Locations: ITAV CCS - Humboldt Park (Chicago, IL)
Position Type: Full-Time, 12-Month Position
Salary Range: $38,957 – $44,365
Grant Funded

This position is supported through grant-funded programs that are integral to ITAV’s early childhood education model. These funding streams enable us to expand access to high-quality, culturally responsive care and learning across our communities.

Qualifications: Required:

High school diploma or equivalent
Minimum of 3 years of experience in enrollment, administration, customer service, or a related field
Fluency in spoken and written Spanish and English
Ability to translate documents and communicate effectively with Spanish-speaking families
Strong organizational, communication, and customer service skills
Proficiency with Google Suite and data management systems

Preferred:

Associate degree in Early Childhood Education, Business Administration, or related field
Experience working in an early childhood, education, nonprofit, or social services setting
Familiarity with Head Start, Early Head Start, Preschool for All, or ERSEA requirements

Physical Requirements

Ability to sit, stand, and use office equipment for extended periods
Ability to lift and move office supplies and materials up to 50 pounds
Ability to travel occasionally for recruitment and community engagement activities

Who You Are

Mission-Driven: You are passionate about educational access, equity, and family engagement.
Bilingual Communicator: You confidently communicate professionally in both English and Spanish.
Organized: You can manage multiple priorities while maintaining accuracy and attention to detail.
Customer-Focused: You provide exceptional service to families, visitors, and staff.
Collaborative: You work effectively across departments and build strong relationships with stakeholders.

Compensation & Benefits

We believe in investing in our educators through a competitive, transparent compensation and benefits package designed to support your well-being, growth, and long-term success.

Up to 80% employer-paid medical coverage
Full benefits package, including Dental, Vision, Legal Services, and Short-Term Disability
3% 401(k) employer match to help you build long-term financial security
Up to $10,000 annually in tuition assistance to support degree completion and credential advancement
Robust paid time off,  including 16 PTO days per year, 9 sick/personal days per year, and compensatory time eligible
15 paid holidays annually
Clear pathways for career advancement and leadership opportunities

Ready to Make a Difference?

If you are passionate about serving families, supporting educational access, and helping children thrive, we encourage you to apply. Submit your resume and cover letter to join a team that is shaping the future—one family at a time.