Bilingual Customer Service Representative
Boost your chances before you apply.
NovaCare Rehabilitation
Canonsburg, PA, US
Summary
The representative will support patients and healthcare providers by answering inquiries, processing payments, and resolving billing questions. They are also responsible for maintaining accurate records and ensuring compliance with HIPAA regulations.
Job Description
Overview
Bilingual Customer Service Representative – Spanish/English – Healthcare – $16.50+/hr – No Weekends
Location: 400 Technology Drive Canonsburg, PA | On-Site Position
Are you fluent in Spanish and English? Do you have a passion for helping people and solving problems? Join Select Medical as a Bilingual Customer Service Representative, where you’ll support patients and healthcare providers in a professional, compassionate environment. This is a full-time, on-site role with no weekend hours and plenty of room for growth in the healthcare industry.
Why You’ll Love This Job:
• Competitive Pay – Starting at $16.50+/hour, based on experience
• Work-Life Balance – Monday to Friday, 8:30 AM – 5:00 PM (No weekends!)
• Comprehensive Benefits – Health, Dental, Vision, 401(k) with match, PTO & more
• Career Growth – Build valuable experience in healthcare, billing, and customer service
• Team Environment – Supportive, inclusive, and mission-driven workplace
Responsibilities
What You’ll Do:
As a Bilingual Customer Service Representative, you will:
- Support Patients & Providers – Answer calls and emails, process payments, and respond to inquiries
- Resolve Billing Questions – Help patients understand insurance claims, balances, and account details
- Keep Accurate Records – Document all communications and update internal billing systems
- Assist Internal Teams – Distribute mail, follow procedures, and provide departmental support
- Ensure Compliance – Follow HIPAA regulations and internal policies to protect sensitive information
Qualifications
Top Skills for Success:
✅ Fluent in Spanish and English (speaking, reading, and writing)
✅ Excellent communication and customer service skills
✅ Comfortable working in a fast-paced, office-based environment
✅ Familiarity with Windows-based computer systems
Preferred:
⭐ 1+ year of customer service, medical office, or call center experience
⭐ Experience with medical billing, insurance, or front desk operations
⭐ Familiarity with Windows-based computer systems
Required:
High School Diploma or GED
Work Environment & Physical Demands:
- Office setting with extended periods of sitting.
- Ability to lift up to 35 lbs.
Additional Data
What We Offer:
- Paid Training & Orientation – We set you up for success!
- Paid Time Off (PTO) & Extended Illness Days (EID)
- Health, Dental, and Vision Insurance
- Life Insurance & Prescription Coverage
- 401(k) with company match
-
A diverse, respectful, and inclusive work culture
Join a Workplace That Values Diversity!
Select Medical is an equal opportunity employer committed to building a workforce that reflects diversity at all levels. Qualified applicants are considered for employment regardless of race, color, religion, national origin, age, gender identity, sexual orientation, disability, veteran status, or other protected status.
We are proud to be an equal opportunity employer and encourage candidates from all backgrounds to apply.
Ready to Take the Next Step? Apply Today!
NovaCare Rehabilitation is part of the Select Medical Outpatient Division, a nationally prominent, locally driven provider of outpatient physical rehabilitation. The Select Medical family of brands carries wide recognition throughout the country.Together, our brands comprise a national network of more than 1,800 centers in 39 states and the District of Columbia across the U.S. The centers offer a wide range of general physical therapy services such as hand therapy, sports medicine and work injury prevention and management. Select Medical empowers its therapists by providing industry-leading continuing education opportunities. Select Medical’s outpatient division provides physical therapy and athletic training services to professional sports teams, colleges, universities and high schools and serves as the exclusive physical rehabilitation provider to several major U.S. corporations.
Discover the power of physical therapy!
Select Medical provides equal employment [and affirmative action] opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.
Company size
10,001+ employees
Industry
Hospitals and Health Care
Org type
Privately Held
NovaCare Rehabilitation is part of the Select Medical Outpatient Division, a nationally prominent, locally driven provider of outpatient physical rehabilitation. The Select Medical family of brands carries wide recognition throughout the country.Together, our brands comprise a national network of more than 1,800 centers in 39 states and the District of Columbia across the U.S. The centers offer a wide range of general physical therapy services such as hand therapy, sports medicine and work injury prevention and management. Select Medical empowers its therapists by providing industry-leading continuing education opportunities. Select Medical’s outpatient division provides physical therapy and athletic training services to professional sports teams, colleges, universities and high schools and serves as the exclusive physical rehabilitation provider to several major U.S. corporations.
Discover the power of physical therapy!
Select Medical provides equal employment [and affirmative action] opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.
Company size
10,001+ employees
Industry
Hospitals and Health Care
Org type
Privately Held
