Bilingual Customer Service Agent Medical Practice
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Open Eyes Vision Center
Fort Worth, TX, US
Summary
The agent will handle incoming calls in both English and Spanish to schedule appointments and update patient information. They will also facilitate communication between clinics and patients while maintaining accurate documentation.
Job Description
Benefits:
- 401(k) matching
- Bonus based on performance
- Dental insurance
- Employee discounts
- Health insurance
- Paid time off
Pay: $15-$17.50 per hour based on experience
Schedule: Full-time
Location: In person
Requirement: Fluent in English and Spanish
We are looking for a bilingual (English/Spanish) Call Center Customer Service Agent who brings a positive attitude, strong attention to detail, and a genuine passion for helping people. This role is ideal for someone who enjoys working on a team, stays organized in a fast-paced environment, and creates a warm, welcoming experience for every patient they speak with.
What You’ll Do
- Answer incoming calls with professionalism and warmth in both English and Spanish
- Schedule and confirm patient appointments accurately
- Enter and update patient information in our system
- Help patients understand services, benefits, and next steps
- Support smooth communication between clinics and patients
- Maintain clear, accurate documentation of interactions
What We’re Looking For
- Fluency in both English and Spanish (required)
- Outstanding customer service skills and a friendly phone presence
- Strong attention to detail and accuracy
- Positive, team-player mindset
- Organized and able to multitask in a busy environment
- Comfortable using computers and scheduling systems
- Medical office or call center experience preferred (not required)
We’re proud to build a team of supportive, upbeat people who enjoy helping others and creating a great patient experience every day. If that sounds like you, we’d love to meet you.
Benefits
- 401(k) with matching
- Health, dental, and vision insurance
- Paid time off
- Training and ongoing support in a collaborative team environment
- Bonuses
- Employee Discounts
Open Eyes Vision Center is a modern, patient-focused optometry organization serving communities across North and West Texas. Founded in 1991 and continuously growing, our mission is simple: make high-quality eye care easy, accessible, and respectful of every patient’s time.
We believe healthcare should revolve around the people and communities we serve. Our clinics prioritize efficient scheduling, minimal wait times, clear communication, and clinical accuracy. From comprehensive eye exams and contact lens services to medical eye care and disease management, we deliver modern vision care in a welcoming, inclusive environment.
As we continue to expand, our focus remains the same: build high-performing teams, challenge outdated industry norms, and create a culture of mutual respect; for patients, doctors, and clinical team members alike.
Open. Accessible. Patient-First.
Founded
1991
Company size
51-200 employees
Industry
Hospitals and Health Care
Org type
Privately Held
Headquarters
Arlington, Texas
Open Eyes Vision Center is a modern, patient-focused optometry organization serving communities across North and West Texas. Founded in 1991 and continuously growing, our mission is simple: make high-quality eye care easy, accessible, and respectful of every patient’s time.
We believe healthcare should revolve around the people and communities we serve. Our clinics prioritize efficient scheduling, minimal wait times, clear communication, and clinical accuracy. From comprehensive eye exams and contact lens services to medical eye care and disease management, we deliver modern vision care in a welcoming, inclusive environment.
As we continue to expand, our focus remains the same: build high-performing teams, challenge outdated industry norms, and create a culture of mutual respect; for patients, doctors, and clinical team members alike.
Open. Accessible. Patient-First.
Founded
1991
Company size
51-200 employees
Industry
Hospitals and Health Care
Org type
Privately Held
Headquarters
Arlington, Texas
