Best Western Ponderosa Lodge - Hiring Front Desk Agent

At the Best Western Ponderosa Lodge, we’re fortunate
to live and work in one of the most picturesque areas of Central Oregon.  Our property accommodates both business and
leisure travelers, and we are a destination hotel that has served many of the
same customers for years.  We also have staff
members who have been with us for over a decade because we treat our employees
with respect, dignity, and transparency.  We are committed to building and maintaining a staff whose talents can
be showcased and whose knowledge of Sisters, OR, and the surrounding
areas can be shared with our guests.

Best Western
Ponderosa Lodge is searching for a Part-Time Front Desk Agent to join our team.  Working closely with the General Manager, our
Front Desk Agent is the face of our hotel, ensuring every guest has a superior
experience throughout their stay. This role involves maintaining the
cleanliness and presentation of the lobby, breakfast area, restrooms, and
exterior spaces. Our ideal candidate is someone who is passionate about
hospitality and takes pride in their work.

Job Responsibilities:

• Welcomes and greets guests with a warm
  friendly smile
• Responds promptly to customer needs
• Maintains an inventory of vacancies,
  reservations, and room assignments
• Possesses a working knowledge of the
  reservations department. Takes same-day reservations and future reservations
  when necessary. Knows cancellation procedures
• Knows room locations, types of rooms
  available, and room rates
• Registers arriving guests and assigns rooms
• Coordinates room status updates with the
  housekeeping department by notifying housekeeping of all check-outs, late
  check-outs, early check-ins, special requests, and part-day rooms
• Uses persuasive selling techniques to sell
  rooms and to promote other services of the hotel
• Knows daily activities and meetings taking
  place in the hotel
• Reports any unusual occurrences or requests to
  the manager or assistant manager
• Manages and resolves guest complaints in a
  professional and courteous manner
• Processes guest check-outs and handles
  monetary transactions
• Maintains customers’ privacy
• Maintains a high level of professional
  appearance and demeanor
• Keeps high-traffic areas clean and organized
• Punctuality, dependability, and regular
  attendance
• Treat all coworkers with respect
• Adheres to all hotel policies and procedures
  as outlined by hotel standards and Federal, State, and Local laws, including
  OSHA regulations
• Must use appropriate protective equipment as
  needed for the job task
• Performs other duties as assigned

Successful
Candidates Must Have:

• Eighteen years of age or older
• High school diploma or equivalent
• Computer skills such as typing
  and navigating property management systems
• General knowledge and experience in hotel
  facility operations
• Knowledge of surrounding areas and local
  events
• Excellent customer service and communication
  skills
• Self-motivated with the ability to work
  independently and handle stressful situations
• Ability to take direction and supervision from
  management
• Strong multi-tasking and prioritization skills
  in a fast-paced environment
• Organized with strong attention to detail and
  problem-solving skills
• Knowledge of proper telephone etiquette and
  credit, check cashing, and cash handling policies
• Ability to work a flexible schedule, including
  nights, weekends, and holidays
• Sitting, standing, walking, reaching,
  twisting, turning, kneeling, bending, and squatting in the performance of daily
  activities will be expected, in addition to grasping and repetitive hand
  movement
• Ability to lift and move 30 lbs. or more

What We Offer:

• Best Western Rewards and Hotel Discounts
• Employer-sponsored Medical, Dental, and Vision
  benefits
• Paid time off
• Free breakfast on workdays