Benefits Administration Services Associate II

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Benefits Call Center Representative

Job Location: Remote

Schedule: Monday-Friday 12:00pm - 8:30pm ET

Pay Rate: $15.00 per hour during training. $16 per hour for production, please note this rate may be below your state's minimum wage. Consider this when applying. 

Position Overview

We are seeking a detail-oriented and organized Benefits Call Center Representative to support one of our employee benefits programs. This role is responsible for ensuring accurate processing, compliance, and communication related to health, retirement, leave, and other benefit offerings to include payroll inquiries. The ideal candidate has strong analytical skills, exceptional attention to detail, and a commitment to providing high-quality employee support.

Key Responsibilities:

• Administer employee benefit programs including health, dental, vision, life, disability, retirement, and leave programs
• Process enrollments, changes, terminations, and life event updates accurately and timely
• Maintain and update benefits data in HRIS and vendor systems
• Respond to employee inquiries regarding benefits coverage, eligibility, claims, and policies
• Assist with open enrollment preparation and communication
• Reconcile benefit invoices and ensure accurate payroll deductions
• Coordinate with benefits vendors and internal payroll/HR teams
• Maintain compliance with federal and state regulations (e.g., COBRA, FMLA, ACA, ERISA)
• Prepare reports and perform audits to ensure data accuracy
• Always maintain confidentiality of employee information

Required Qualifications:

• Experience in benefits administration or HR support preferred
• Strong knowledge of employee benefits programs and related regulations
• Excellent data entry and analytical skills
• High attention to detail and organizational skills
• Strong communication and customer service skills
• Ability to manage multiple priorities and meet deadlines
• Proficiency in HRIS systems and Microsoft Office (especially Excel)

Core Competencies:

• Accuracy and compliance-driven mindset
• Problem-solving and analytical thinking
• Professionalism and confidentiality
• Ability to work independently and collaboratively

Requirements: 

• Be at least 18 years or older
• Have a High School Diploma, or equivalent
• Be able to successfully pass a criminal background check and drug test.
• Must be knowledgeable with pension accounts (DB skills)
• Must have strong organization skills 
• Must have excellent time management skills
• Must have strong customer service mindset with clear, professional communication and the ability to follow instructions accurately.
• Must pass an internet speed test (download equal to or greater than 25, upload equal to or greater than 5, Ping ms equal to or less than 175) 
• Must have the ability to connect with an ethernet cable to a modem/router 
• Due to varying state and local minimum wage laws, we are currently only able to hire candidates residing in states where our compensation structure complies with applicable wage regulations.  As a result, we may be unable to consider applicants from certain states or municipalities at this time. 
• We are currently NOT hiring in the following geographies, including but not limited to States: AK, AZ, CA, CT, CO, HI, IL, MA, MD, ME, MO, MT, NE, NJ, NY, RI, OR, VT, WA.  Metro Areas: Minneapolis - MN, Washington, DC, Denver - CO, Boulder - CO, Edgewater - CO, Flagstaff - AZ. 

Working with us:

• Join a rapidly growing organization that can support your career goals
• Paid training
• Career growth opportunities 
• Full benefit options
• Great work environment 
• The chance to make a real impact on the travel experience

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information.  For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $15 an hour.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:  click here to access or download the form.  Complete the form and then email it as an attachment to [email protected]. You may also click here to access Conduent's ADAAA Accommodation Policy.