Bellperson - Marriott Virginia Beach Oceanfront
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Professional Hospitality Resources, Inc. and Ocean Beach Club LLC
Virginia Beach, VA, US
Summary
The Bellperson assists guests with check-ins and check-outs, transports luggage, and provides information about hotel facilities and local attractions. They maintain cleanliness in the lobby and assist with various guest services.
Job Description
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Overview
Assists guest with their check-ins & outs. Must repeatedly be able to transport guest's luggage, as well as other belongings weighing approximately 50 pounds. Is knowledgeable about the property, as well as surrounding local area enough so to provide directions or make recommendations as requested. Exceeds guest expectations at all times.
Responsibilities
Level One
Qualifications
TypeQualificationEducationHigh School Education or equivalent experienceExperienceCustomer Contact Experience preferredSkillAbility to communicate with guests, respond to questions, knowledge of hotel services, local area events and activities. Ability to drive vans, limousines and automobiles and an excellent driving record as verified by a Motor Vehicle Report preferred. Second language may be desired.EducationHigh School Diploma or equivalent preferredExperience6 months bellperson experience.SkillGood communication skills needed. Ability to read, write and speak English fluently. Second language is a plus.SkillAbility to communicate with guests and respond appropriately to questions.SkillStrong knowledge of hotel products and services.SkillStrong awareness of local area attractions, events, and activities.SkillAbility to lift 75 pounds repeatedly and efficiently.
