Bell Attendant
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Hotel Encanto de Las Cruces
Las Cruces, NM, US
Summary
The Bell Attendant is responsible for welcoming guests, assisting with luggage, and providing information about property amenities and local attractions. They must maintain a clean work area and ensure high standards of service while communicating effectively with other hotel departments.
Job Description
Description
About Heritage Hotels & Resorts
Heritage Hotels & Resorts is New Mexico’s premier locally owned hospitality group, built on a deep respect for culture, place, and people. Our luxury hotels and award-winning restaurants are rooted in authentic storytelling, exceptional service, and community pride. We care for our guests, our team, and our neighborhoods with the same intention. If you take pride in creating unforgettable first and last impressions, we invite you to join the Heritage family.
Why This Role Matters
We are seeking a professional and guest-focused Bell Attendant to join our team. In this role, you are often the very first and final touchpoint of a guest’s experience. Your warmth, attention to detail, and dedication to service help set the tone for every stay and leave a lasting impression long after departure.
What You’ll Do
- Welcome and greet guests warmly upon arrival and departure.
- Assist guests with luggage, transportation, and vehicle loading and unloading.
- Provide knowledgeable recommendations about property amenities, dining, and local attractions.
- Anticipate guest needs and resolve concerns promptly and professionally.
- Maintain compliance with safety, security, and ADA accessibility standards.
- Communicate effectively with Front Office, Housekeeping, Engineering, and other departments.
- Maintain a clean, organized work area and polished professional appearance.
- Uphold company service standards and protect guest and company property.
Why You’ll Love Working With Us
- Competitive pay and comprehensive benefits including a 25% match for 401k.
- Generous employee discounts across Heritage Hotels, restaurants, spa, and retail.
- Complimentary meals during scheduled shifts.
- Free employee parking.
- Growth and development opportunities.
- Supportive, people-first culture rooted in New Mexico pride and community.
Requirements
- Hospitality experience is a plus.
- Strong communication, customer service, and problem-solving skills.
- Ability to stand for extended periods and lift, carry, push, and pull 50+ pounds.
- Comfortable working both indoors and outdoors in varying weather conditions.
- Flexible availability including weekends and holidays.
Heritage Hotels & Resorts was established in 2005 to manage 13 hotels in the State of New Mexico and has expanded to include numerous companies built, all with the same mission to advance economic and employment opportunities.
Now Heritage Companies includes Sawmill Market, Blue Water Linen, Heritage Real Estate, and 11 hotels.
Heritage Companies features an award-winning portfolio of hotels located across the state of New Mexico, designed with the historical authenticity of their respective communities and draws from the unique blend of Native American, Mexican, Spanish, and American Western cultural influences. All Heritage properties are designed to reflect the soul of their communities and to provide our guests a better understanding and appreciation of the region to which they are traveling.
Employees of Heritage Companies are cultural ambassadors of their communities. Each property supports unique cultural causes that enrich our state with a percentage of revenue donated to individual causes.
Find Jobs at: https://www.hhandr.com/Heritage_Careers/
Company size
1,001-5,000 employees
Industry
Hospitality
Org type
Privately Held
Headquarters
Albuquerque, NM
Heritage Hotels & Resorts was established in 2005 to manage 13 hotels in the State of New Mexico and has expanded to include numerous companies built, all with the same mission to advance economic and employment opportunities.
Now Heritage Companies includes Sawmill Market, Blue Water Linen, Heritage Real Estate, and 11 hotels.
Heritage Companies features an award-winning portfolio of hotels located across the state of New Mexico, designed with the historical authenticity of their respective communities and draws from the unique blend of Native American, Mexican, Spanish, and American Western cultural influences. All Heritage properties are designed to reflect the soul of their communities and to provide our guests a better understanding and appreciation of the region to which they are traveling.
Employees of Heritage Companies are cultural ambassadors of their communities. Each property supports unique cultural causes that enrich our state with a percentage of revenue donated to individual causes.
Find Jobs at: https://www.hhandr.com/Heritage_Careers/
Company size
1,001-5,000 employees
Industry
Hospitality
Org type
Privately Held
Headquarters
Albuquerque, NM
