Bell Attendant
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Eldorado Hotel & Spa
Santa Fe, NM, US
Summary
The Bell Attendant is responsible for welcoming guests, assisting with luggage and transportation, and providing information about property amenities and local attractions. They must maintain a clean work area while ensuring compliance with safety and accessibility standards.
Job Description
Description
About Heritage Hotels & Resorts
Heritage Hotels & Resorts is New Mexico’s premier locally owned hospitality group, built on a deep respect for culture, place, and people. Our luxury hotels and award-winning restaurants are rooted in authentic storytelling, exceptional service, and community pride. We care for our guests, our team, and our neighborhoods with the same intention. If you take pride in creating unforgettable first and last impressions, we invite you to join the Heritage family.
Why This Role Matters
We are seeking a professional and guest-focused Bell Attendant to join our team. In this role, you are often the very first and final touchpoint of a guest’s experience. Your warmth, attention to detail, and dedication to service help set the tone for every stay and leave a lasting impression long after departure.
What You’ll Do
- Welcome and greet guests warmly upon arrival and departure.
- Assist guests with luggage, transportation, and vehicle loading and unloading.
- Provide knowledgeable recommendations about property amenities, dining, and local attractions.
- Anticipate guest needs and resolve concerns promptly and professionally.
- Maintain compliance with safety, security, and ADA accessibility standards.
- Communicate effectively with Front Office, Housekeeping, Engineering, and other departments.
- Maintain a clean, organized work area and polished professional appearance.
- Uphold company service standards and protect guest and company property.
Why You’ll Love Working With Us
- Competitive pay and comprehensive benefits including a 25% match for 401k.
- Generous employee discounts across Heritage Hotels, restaurants, spa, and retail.
- Complimentary meals during scheduled shifts.
- Free employee parking.
- Growth and development opportunities.
- Supportive, people-first culture rooted in New Mexico pride and community.
Requirements
- Hospitality experience is a plus.
- Strong communication, customer service, and problem-solving skills.
- Ability to stand for extended periods and lift, carry, push, and pull 50+ pounds.
- Comfortable working both indoors and outdoors in varying weather conditions.
- Flexible availability including weekends and holidays.
In every great city, there's one premier hotel. Here, just off the historic plaza, is the newly renovated Eldorado Hotel & Spa. A landmark at the very heart of "The City Different." The captivating choice for a wonderfully special stay.
This 219 room hotel is designed after New Mexico's famous Pueblo Revival Style. The decor features handcrafted southwest furniture and art, romantic balconies, kiva fireplaces and more! The Eldorado Hotel & Spa has high speed internet and 47" flat screen TVs. There is also concierge services for every possible wish.
The Eldorado Hotel & Spa is also an ideal setting for meetings, incentives, social events and weddings. It is ideal for groups and events, with 23,000 square feet of meeting space, including the newly built Eldorado Grand Ballroom with 7,000 sq.ft. for impressive gatherings, the brand new CAVA Santa Fe Lounge with live entertainment and the new, elegant La Capilla de Oro chapel and venue.
Founded
1986
Company size
51-200 employees
Industry
Hospitality
Org type
Partnership
Headquarters
Santa Fe, New Mexico
In every great city, there's one premier hotel. Here, just off the historic plaza, is the newly renovated Eldorado Hotel & Spa. A landmark at the very heart of "The City Different." The captivating choice for a wonderfully special stay.
This 219 room hotel is designed after New Mexico's famous Pueblo Revival Style. The decor features handcrafted southwest furniture and art, romantic balconies, kiva fireplaces and more! The Eldorado Hotel & Spa has high speed internet and 47" flat screen TVs. There is also concierge services for every possible wish.
The Eldorado Hotel & Spa is also an ideal setting for meetings, incentives, social events and weddings. It is ideal for groups and events, with 23,000 square feet of meeting space, including the newly built Eldorado Grand Ballroom with 7,000 sq.ft. for impressive gatherings, the brand new CAVA Santa Fe Lounge with live entertainment and the new, elegant La Capilla de Oro chapel and venue.
Founded
1986
Company size
51-200 employees
Industry
Hospitality
Org type
Partnership
Headquarters
Santa Fe, New Mexico
