Behavioral Health Quality Analyst

This is a remote office opportunity. The BH Quality Analyst IV oversees work performed by the BH audit program to ensure that EXL’s standard of accuracy is met. Audits are performed by validating the accuracy of the coding billed in relation to the medical documentation.  The BH coding auditor determines if a discrepancy exists in the coding and documents the findings.  The BH quality analyst undertakes a quality review of random and targeted coding audits to check the accuracy and completeness of audits performed. 

• Salary Range: $60,100 – $98,700
• Location: 100% Remote (U.S.-based)
• Up to 10% annual travel (for team meetings and limited client onsite engagements.)

For more information on benefits and what we offer please visit us at https://www.exlservice.com/us-careers-and-benefits

Responsibilities

• Review the accuracy and consistency of work performed by Behavioral Health auditors to ensure audits are appropriately classified as findings or no-findings.

• Perform random and targeted quality reviews of Behavioral Health audits to ensure findings and no-findings are accurate, complete, and supported by medical record documentation and applicable guidance.

• Conduct root cause analyses of errors, quality trends, and missed opportunities.

• Mentor Behavioral Health auditors and provide timely, constructive feedback based on quality review results.

• Perform quality reviews of initial audits, appeals, and other assigned audit work.

• Identify potential recovery opportunities outside the assigned audit concept and escalate them as appropriate.

• Recommend process improvements that enhance quality, consistency, documentation standards, and performance.

• Communicate quality results, trends, concerns, and recommendations clearly to peers and management.

• Perform other duties as assigned.

• Perform all job functions and responsibilities in accordance with company compliance, information security, and regulatory policies, procedures, and programs.

Qualifications

• Minimum of five years of experience with Behavioral Health services, including mental health and substance use disorder treatment.

• One or more of the following credentials preferred: CCS, RHIA, RHIT, CPC, Registered Nurse, or MSW. Preference will be given to candidates with multiple credentials.

• Strong knowledge of Behavioral Health coding, billing, clinical documentation, payer requirements, and applicable regulatory guidance.

• Prior experience conducting retrospective Behavioral Health audits to identify overpayments preferred.

• Experience performing quality reviews, secondary reviews, peer reviews, or audit validation for coding or clinical audit teams preferred.

• Experience identifying quality trends, conducting root cause analyses, and recommending corrective actions to improve audit accuracy and consistency.

• Experience mentoring auditors and providing feedback based on quality review results preferred.

Knowledge and Skills: 

• Ability to review Behavioral Health medical records and determine whether audit findings are accurate, complete, and appropriately supported.

• Knowledge of Behavioral Health coding, billing, modifier application, documentation requirements, payer policies, and applicable Medicare and NCCI guidelines.

• Ability to write clear, professional audit notes supported by recognized resources, including Official Coding Guidelines, the ICD-10 Coding Handbook, Coding Clinic, payer policies, and other applicable references.

• Excellent verbal and written communication skills.

• Ability to mentor auditors and provide instruction through quality reviews and audit feedback.

• Strong organizational skills, interpersonal skills, and attention to detail.

• Ability to work effectively both independently and in a team environment.

• Demonstrated flexibility and adaptability.

• Advanced Behavioral Health auditing and quality monitoring skills.

• Excellent decision-making skills, sound judgment, and the ability to make independent decisions in a variety of situations.

• Strong technical aptitude and the ability to learn new systems quickly.

• Ability to complete tasks efficiently, resolve problems within established timelines, and work effectively under deadlines.

• High degree of accuracy in performing varied responsibilities.

• Proficiency with Microsoft Excel, PowerPoint, Outlook, and Word.

What We Offer You:

• A fast-paced, innovative environment with a team of sharp, driven professionals
• Remote work flexibility and a chance to impact healthcare delivery nationwide
• Opportunities for growth and mentorship through our structured coaching program
• A collaborative culture where your ideas and insights are valued
• Real opportunities for advancement—your future here is what you make it!
• At EXL Health, you’ll not only do meaningful work—you’ll grow your career, expand your skills, and be part of a team that values your contribution.

Ready to take your career to the next level? Apply today!

The posted base salary range is the hiring base salary range for this role. Final offers are based on several factors, including: the candidate's skills and experience, internal pay equity, work location, market conditions for the role, and the specific scope and responsibilities of the position.

EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 54,000 employees spanning six continents. For more information, visit www.exlservice.com.

EXL never requires or asks for fees/payments or credit card or bank details during any phase of the recruitment or hiring process and has not authorized any agencies or partners to collect any fee or payment from prospective candidates. EXL will only extend a job offer after a candidate has gone through a formal interview process with members of EXL’s Human Resources team, as well as our hiring managers.

EXL is the indispensable partner for leading businesses in data-led industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a unique combination of data, advanced analytics, digital technology and industry expertise to help our clients turn data into insights, streamline operations, improve customer experience, and transform their business. Our partnerships with clients are built on a foundation of collaboration – and we’ve been chosen as a partner by nine of the top ten leading US insurance companies, nine of the top 20 global banks, and six of the top ten US health care payers. We function as one team to make your goals our goals, whether that’s unlocking the value of generative AI or embedding analytics into workflows that reduce risk or power your growth. Clients choose EXL as their transformation partner for many reasons. Our geographic diversity make talent all over the world instantly accessible. Digital accelerators enable unmatched speed-to-value, letting you realize results fast. It’s our people that truly set us apart, though, including the 1,500 data scientists we have dedicated to our generative AI practice. And our more than twenty years of experience in delivering business services, garnering stellar client references, and maintaining a solid balance sheet are reassuring to our C-suite clients. Find out for yourself why clients, employees, and analysts think we’re some of the best in the business. Contact us to see how we can help you achieve your goals.