Behavioral Health Peer Support Specialist

About
MAP

We're
an award-winning company that uses cutting-edge, technology-enabled, peer
recovery support services to improve the lives of those affected by Behavioral
Health conditions and Substance Use Disorders. Based in Austin, Texas, our
passionate team turns a combination of decades of experience in peer services,
behavioral health, SUD treatment, predictive analytics, outcomes data analysis,
strategic partnerships, and strong coffee into real results that impact
individuals and families all over the country. We have a variety of roles at
our company, but everyone's goal is the same: revolutionizing behavioral health
and addiction recovery to improve outcomes.

We are a
mission-driven organization that takes care of our people, our most valuable
resource. We provide an excellent benefits package that includes:

• A supportive company culture that values what you
  bring to the table while still allowing you to learn, grow, and advance your career.
• Employer-paid medical, dental, vision, life
  insurance, and disability insurance benefits
• Access to a 401K Plan
• Generous paid time off
• Personal Care leave
• Floating Holidays
• Employee Assistant Program
• Telework Environment 

 ** At MAP, we are
taking the necessary steps to ensure the safety and health of our employees
remain intact during the national pandemic. Our Behavioral Health Peer Support
Specialist position is considered 100% remote, including our applicant and
onboarding process.

Your One Thing

Ensure to uphold the company mission and values while
providing exceptional services for our clients and patients.

Primary Functions

As MAP’s Behavioral Health Peer Support Specialist, your
primary focus will be to offer lived experience with behavioral health
conditions and provide support focused on advocacy, education, mentoring, and
motivation. Our Behavioral Health Peer Support Specialists are trained to
advocate for their peers through the process of behavioral health recovery in
ways that are specific to the needs of each individual.

Responsibilities

• •      Provide
    routine, practical, real-world support in coping with life’s day-to-day demands through modeling and coaching.
  •      Relaying
    personal, lived experience of your own mental health recovery based on an
    established plan via telephone/telehealth with peers.
  •      Oversee
    a personal caseload of peers, their families, and/or support system through
    consistent telephone/ telehealth sessions.
  •      Maintain
    timely and accurate documentation of patient encounters and data.
  •      Effectively
    manage call queues and pre-scheduled calls in a timely, engaging, or meaningful
    manner.
  •      Participate in an on-call rotation with team members for MAP’s 24/7 after-hours line.
  •      Assist
    peers to identify additional resources to aid in their holistic recovery goals.
  •      Assess
    any client issues, escalate as needed, and collaborate with leadership for solutions.
  •      Maintain
    a professional and courteous image to MAP’s patients and fellow employees.
  •      Participate
    in a well-paced and succinct manner in all staffing and company meetings.

Supervisory Responsibilities

The position has no supervisory responsibilities.

Secondary Functions 

• Reasonable accommodations, for those with disabilities, may be made to enable the performance of essential job functions.
• Adheres and upholds all company values, policies, procedures, business ethics codes, information security policies, and HIPAA requirements/guidelines.
• Steward all company resources appropriately.

This is not a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, obligations, and activities may change or be assigned at any time with or without notice.

Qualifications/Skills and Knowledge Requirements

• Certification as a state Certified Peer Support Specialist (CPS) is required for employment.
• Certification as a Nationally Certified Peer Support Specialist (NCPS) through Mental Health America preferred.
• Minimum of one (3) years of experience working in behavioral health, substance use disorder, or peer support environments.

•       Must
  have lived experience with a mental health condition.

  ·     Must
  be active and stable in mental health recovery.

  ·     Must
  have high emotional intelligence and ability to process insight and receive
  feedback.

  ·      Crisis
  savvy with the ability to remain level-headed when in an emergent situation.

  ·      
  Ability
  to set boundaries with the understanding that personal disclosure may impede
  your own recovery journey.

  ·      
  Maintain
  a lifestyle that promotes continued mental, physical, and spiritual health
  through appropriate stress management.

  ·      
  An
  ability to maintain healthy interpersonal relationships and make connections
  with others.

  ·      
  Ability
  to appropriately process change through effective communication initiatives.

  ·      
  An
  understanding of and sensitivity to the challenges facing individuals and
  families affected by behavioral health in a manner that is accepting and free
  of stigma.

  ·      
  Must
  meet MAP’s Teleworking requirements and expectations, which include items such
  as a quiet designated office space with a locked door and access to high-speed
  internet.

  ·      
  Employment
  is contingent upon successful completion of a background check and drug screen.

Educational and Work Experience

Required

·         School Diploma or G.E.D

·         Certified Peer Support Specialist (CPS) in a US State

Preferred

·         Nationally Certified Peer Support Specialist (NCPS)

 "I attest" Statement

MAP Health Management, LLC is an equal opportunity employer.  MAP and its subsidiaries do not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service.

I understand that neither the completion of this application nor any other part of my consideration for employment establishes any obligation for MAP Health Management and its subsidiaries to hire me. If I am hired, I understand that either MAP or I can terminate my employment at any time and for any reason, with or without cause and without prior notice. I understand that no representative of MAP has the authority to make any assurance to the contrary.

I attest with my signature below that I have given to MAP true and complete information on this application. No requested information has been concealed. I authorize any person, organization or company listed on this application to furnish you any and all information concerning my previous employment, education, and qualifications for employment. I also authorize you to request and receive such information.

If any information I have provided is untrue, or if I have concealed material information, I understand that this will constitute cause for the denial of employment or immediate dismissal.