Behavioral Health Admissions Coordinator-Future Hire

Benefits:

• 401(k)
• Dental insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Wellness resources

Behavioral Health Admissions Coordinator
(Behavioral Health Intake, Admissions & Level-of-Care Coordination)
Full-Time, Hourly Employee

Position Information

Department: Operations / Clinical Administration

Employment Classification: Full-Time, Hourly Employee

Reports To: Clinical Supervisor / Director of Operations

Primary Practice Location: Delaware

Work Arrangement: On-Site

Anticipated Start Date: January 2027

Compensation: $32.00 per hour

Work Arrangement: This is a full-time, hourly employee position performed on-site. Schedule and workload are established based upon organizational needs, admissions volume, program operations, and the requirements of the position. The Behavioral Health Admissions Coordinator will work primarily from CRHE's Delaware location and will support timely coordination of referrals, intake, admissions, level-of-care placement, and clinical handoffs. Full-time employees are eligible for CRHE's employee benefits package, subject to applicable eligibility requirements, plan terms, and organizational policies.

Employee BenefitsEligible full-time employees may receive:

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Wellness resources
• Training and continuing education opportunities
• Professional development opportunities
• Opportunities for advancement within the organization

About CRHEThe Center for Research & Health Equity (CRHE) is an integrated behavioral healthcare organization committed to expanding equitable access to high-quality mental health, substance use disorder, and co-occurring disorder treatment for adults. Through interdisciplinary collaboration, culturally responsive care, evidence-based practice, and community partnerships, CRHE seeks to improve behavioral health outcomes while addressing the social and structural factors that influence health and recovery.

CRHE provides outpatient behavioral health services, intensive outpatient programming, partial hospitalization programming, psychiatric medication management, integrated care coordination, and community-based partnerships designed to improve long-term health, recovery, and quality of life.

Position SummaryThe Behavioral Health Admissions Coordinator serves as a central point of coordination for individuals referred to CRHE for behavioral health and substance use disorder services. The position manages the admissions process from referral receipt through intake coordination, eligibility review, documentation collection, level-of-care determination, admission scheduling, and handoff to the appropriate clinical program.

The Coordinator supports admission decisions within the scope of training, organizational policy, payer requirements, Delaware Division of Substance Abuse and Mental Health (DSAMH) requirements, and the American Society of Addiction Medicine (ASAM) Criteria. The Coordinator must be able to identify the appropriate CRHE service pathway for adults presenting with mental health disorders, substance use disorders, and co-occurring conditions and escalate cases requiring clinical review or a higher level of care.

CRHE's planned service continuum includes early intervention, outpatient services, intensive outpatient services, and partial hospitalization services. The Coordinator will work closely with licensed clinicians, counselors, psychiatric providers, care coordination staff, billing/credentialing personnel, referral sources, and community partners to support timely access to care.

Regulatory / Operational ClassificationThis position supports behavioral health admissions within a Delaware behavioral healthcare organization. The Coordinator must perform only functions authorized by education, training, experience, CRHE policy, payer requirements, and applicable Delaware requirements. Level-of-care recommendations requiring independent clinical judgment shall be reviewed by an appropriately qualified licensed clinician when indicated.

Essential FunctionsReferral & Intake Coordination• Receive, document, and track behavioral health and substance use disorder referrals.
• Conduct timely outreach to prospective clients, referral sources, and authorized representatives.
• Collect demographic, clinical, insurance, referral, and other information required to initiate the admissions process.
• Maintain an accurate referral and admissions queue and identify incomplete or missing information.
• Coordinate intake and assessment appointments with appropriate clinical staff.

Level-of-Care & Service Matching• Review available clinical and referral information to identify the appropriate CRHE service pathway within the Coordinator's training and scope.
• Support placement across CRHE's planned continuum, including ASAM 0.5 early intervention, Level 1.0 outpatient services, Level 2.1 intensive outpatient services, and Level 2.5 partial hospitalization services, when clinically and operationally appropriate.
• Use approved screening and intake tools and the ASAM Criteria as required by CRHE policy and applicable program requirements.
• Escalate cases requiring independent clinical judgment, medical assessment, crisis intervention, withdrawal management, psychiatric evaluation, or a level of care not provided by CRHE.
• Coordinate referrals to external providers when CRHE cannot safely or appropriately meet an individual's needs.

Admissions & Documentation• Coordinate completion of required intake and admission documentation.
• Verify that required consents, releases, identification, insurance information, and referral documentation are obtained.
• Coordinate benefits/eligibility verification with designated billing or administrative personnel.
• Track admission status from referral through scheduled assessment and admission.
• Ensure documentation is entered accurately and within organizational timeframes.

Clinical & Community Coordination• Communicate with licensed clinicians and other members of the interdisciplinary team regarding admissions.
• Coordinate with hospitals, primary care providers, behavioral health organizations, social service agencies, and other referral sources.
• Support warm handoffs and continuity of care.
• Participate in admissions meetings, case review, and quality improvement activities as assigned.

Crisis & Safety Escalation• Recognize information suggesting immediate safety concerns and follow CRHE escalation procedures.
• Coordinate urgent clinical review or emergency services when indicated.
• Document admissions-related safety concerns and actions taken.

Quality, Compliance & Access• Maintain confidentiality in accordance with HIPAA, 42 CFR Part 2, applicable laws, and CRHE policy.
• Participate in chart and admissions audits.
• Track admissions metrics, referral conversion, access-to-assessment, and other operational indicators.
• Identify barriers to access and recommend process improvements.

Minimum Qualifications• A bachelor's degree from an accredited college or university in social work, psychology, counseling, behavioral health, human services, public health, or another closely related social or behavioral science discipline.
• Master's degree in counseling, social work, psychology, behavioral health, or a related discipline preferred.
• Professional behavioral health license or license eligibility preferred, including LPCMH, LCSW, LMFT, LACMH, or another Delaware-recognized behavioral health credential, as applicable.
• Experience in behavioral health, substance use disorder treatment, admissions, intake, care coordination, utilization review, or a related setting.
• Working knowledge of the ASAM Criteria and behavioral health levels of care.
• Knowledge of mental health and substance use disorder terminology, screening, referral, and treatment systems.
• Experience using electronic health records and secure communication systems.
• Strong organizational, interpersonal, documentation, and communication skills.

Knowledge, Skills & Abilities• Behavioral health intake and interviewing
• ASAM Criteria and level-of-care concepts
• Mental health and substance use disorder systems
• Clinical documentation and EHR use
• Referral management and care coordination
• Professional communication
• Organization and time management
• Crisis recognition and escalation
• Culturally responsive engagement
• Confidentiality and regulatory compliance

Professional Expectations• Demonstrate professionalism, integrity, accountability, and respect in all interactions.
• Maintain confidentiality and protect sensitive client, employee, organizational, and business information.
• Communicate clearly and respectfully with clients, families, referral sources, vendors, colleagues, and community partners as applicable to the role.
• Work collaboratively within CRHE's interdisciplinary and administrative environment.
• Support CRHE's commitment to culturally responsive, equitable, evidence-informed behavioral healthcare.
• Complete assigned documentation and administrative tasks accurately and within organizational timeframes.
• Seek consultation or escalate concerns when an issue exceeds the scope of the position.
• Participate in required training, professional development, and organizational activities applicable to the position.

Employee Development & AdvancementCRHE is committed to supporting the professional growth and development of its employees. Full-time employees may have opportunities to participate in training, continuing education, professional development activities, and cross-functional organizational initiatives.

As CRHE expands its behavioral health programs and service continuum, employees may have opportunities to assume increased admissions, intake, care coordination, utilization, or programmatic responsibilities and advance into higher-level clinical-administrative, admissions, program coordination, or supervisory roles based upon demonstrated performance, qualifications, organizational needs, and available positions.

Physical RequirementsThe position requires regular computer use, communication with clients and referral sources, sitting and standing throughout the workday, and the ability to move throughout the clinical setting as necessary. Reasonable accommodations may be provided.

Equal Opportunity StatementThe Center for Research & Health Equity (CRHE) is committed to fostering a professional environment grounded in integrity, collaboration, innovation, accountability, and respect. CRHE employs qualified professionals based upon education, experience, demonstrated competency, organizational needs, and applicable employment requirements. We are committed to culturally responsive, evidence-informed behavioral healthcare that reflects the diverse communities we serve and supports equitable access to high-quality mental health and substance use treatment.