Behavioral Health Administrative Assistant

Kaniksu Community Health is a non-profit, award winning Community Health Center that provides integrated, team-based healthcare in north Idaho.

Patients consider us their partner in healthcare, over the course of their life and the spectrum of their health needs. From prevention and wellness to medical, dental, and behavioral health. From pediatric to geriatrics, we believe that quality healthcare should be accessible, approachable and affordable for everyone. Regardless of how a patient can pay, or the severity of their concerns, we help find solutions. We provide access to comprehensive and integrated multi-disciplinary services through the Patient Centered Medical Home model of care.

But we’re not just invested in our patients – we’re invested in our people. We know that our overall success is a combined effort and we therefore strive to provide opportunities for our employees to learn, grow and thrive. We are proud to have built a positive and engaged team with a 'family' spirit. Our team members are dedicated and provide a patient centric approach to care and know exactly what we are working on and why, and how their everyday work contributes to successfully achieving this goal.

The benefits of working for KCH include:

• In-house medical, dental, or behavioral health services

• Education Assistance and Guided Career Pathways

• Year round, affordable on-site childcare at KCH Kid’s Club

The Kaniksu Community Health Behavioral Health Administrative Assistant is not just responsible for providing excellent customer service. They are committed to providing an excellent patient experience while performing essential clinical or administrative work in a fast-paced, productive environment. YOU ARE an essential team member charged with assisting patients in managing their care at Kaniksu Community Health.

A typical day might of the Behavioral Health Administrative Assistant might include;

• Serve as the first point of contact for patients and community members seeking behavioral health services.

• Answer incoming telephone calls promptly and professionally.

• Provide information regarding available behavioral health services.

• Demonstrate patience, empathy, and professionalism when assisting individuals experiencing behavioral health concerns or crisis situations.

• Coordinate referrals to appropriate internal or external resources.

• Document all patient communications accurately in the electronic health record (EHR).

• Conduct initial patient-facing evaluations.

• Conduct care surveys at regular intervals to monitor patient experience and outcomes.

• Maintain accurate and up-to-date CCBHC critical data.

• Maintain and manage behavioral health provider schedules.

• Schedule, reschedule, and cancel appointments as needed.

• Coordinate schedule adjustments when providers are unavailable.

• Collaborate with providers and the Director of Behavioral Health to monitor provider panels and referral capacity.

• Update provider panels with appropriate referrals.

• Maintain and update community behavioral health resource directories.

• Assist with departmental administrative projects.

• Support implementation of new workflows and process improvements.

• Identify opportunities to improve efficiency and patient experience.

• Participate in departmental meetings and organizational initiatives.

• Support the healthy growth and development of the Behavioral Health Department.

• Maintain strict confidentiality in accordance with HIPAA regulations.

• Follow all Kaniksu Community Health policies and procedures.

• Maintain accurate documentation and records.

• Participate in quality improvement initiatives and organizational performance improvement activities.

• Support Patient-Centered Medical Home (PCMH) principles through coordinated, patient-focused care.

Experience Needed to Land this Gig:

• High School Diploma or GED required.

• Combination of education and relevant experience may be considered.

• Previous administrative experience required.

• Previous experience in a healthcare, behavioral health, or medical office setting preferred.

• Experience using an Electronic Health Record (EHR) system preferred.

• Excellent customer service skills.

• Strong verbal and written communication skills.

• Bilingual English/Spanish preferred.

• Keyboarding skills of at least 35 words per minute.

• Proficiency with Microsoft Office applications and standard office equipment.

• Ability to maintain strict confidentiality.

• Knowledge of HIPAA privacy and security regulations.

• Strong organizational and time management skills.

• Excellent attention to detail.

• Ability to prioritize multiple responsibilities in a fast-paced environment.

• Strong critical thinking and problem-solving abilities.

• Ability to work independently with minimal supervision.

• Ability to establish and maintain professional boundaries.

• Ability to receive feedback and adapt to changing priorities.

• Demonstrated compassion, empathy, tact, and professionalism when interacting with patients, families, and coworkers.

• Ability to work collaboratively within an interdisciplinary healthcare team.

Work Schedule:

Full-time preferred; open to part-time schedule