Hotel Bartender - Graduate by Hilton Downtown Richmond

Position Summary

The Bartender is responsible for delivering an exceptional guest experience by preparing and serving beverages in a professional, efficient, and engaging manner. This role supports both hotel guests and local patrons by maintaining high service standards, ensuring compliance with brand expectations, and contributing to overall Food & Beverage revenue performance.

The Bartender plays a key role in guest satisfaction scores by creating a welcoming atmosphere and ensuring consistent execution of service standards aligned with both Holiday Inn and Candlewood Suites brand expectations.

Key Responsibilities

Guest Experience

• Provide prompt, courteous, and personalized service to all guests
• Create a welcoming and engaging bar environment that encourages repeat business
• Anticipate guest needs and resolve concerns in real time
• Drive positive guest feedback, with a focus on achieving high satisfaction scores

Beverage Preparation & Service

• Prepare and serve alcoholic and non-alcoholic beverages in accordance with recipes and standards
• Maintain consistency in drink quality, presentation, and portion control
• Verify guest identification to ensure compliance with alcohol service laws
• Monitor guest consumption and ensure responsible alcohol service at all times

Operations & Revenue Focus

• Accurately process orders and payments using POS systems
• Upsell premium beverages, specials, and food offerings to maximize revenue
• Maintain cleanliness, organization, and proper stocking of bar area
• Support inventory control by tracking usage and minimizing waste

Compliance & Standards

• Follow all local, state, and company alcohol service regulations
• Adhere to IHG brand standards and property service expectations
• Maintain cleanliness and sanitation in accordance with health department guidelines
• Participate in required training, including safety and service standards

Team Collaboration

• Work closely with Front Desk, Kitchen, and Management teams to ensure seamless guest service
• Communicate effectively regarding guest needs, group business, and special events
• Support hotel initiatives, including promotions and group functions

Qualifications

• Previous bartending or Food & Beverage experience preferred
• Strong interpersonal and communication skills
• Ability to work in a fast-paced environment while maintaining attention to detail
• Basic math and cash handling skills
• Must meet minimum age requirements for alcohol service

Physical Requirements

• Ability to stand for extended periods
• Ability to lift up to 25 lbs
• Frequent reaching, bending, and movement behind the bar

Work Environment

• Evening, weekend, and holiday availability required
• Fast-paced hospitality environment with direct guest interaction

Performance Expectations

• Consistently deliver high-quality guest experiences
• Maintain compliance with all operational and brand standards
• Contribute to positive guest satisfaction scores and F&B revenue growth
• Demonstrate professionalism, reliability, and strong teamwork

Additional Notes

This role is critical to the overall guest experience and perception of the hotel’s Food & Beverage offering. The Bartender is expected to represent the property with professionalism and uphold service standards that align with both Holiday Inn and Candlewood Suites brand expectations.