Hotel Barista - Graduate by Hilton Downtown Richmond

About Company:

Our Vision

Our vision is to become the premier hotel development company with a concentration in Virginia, committed to excellence through strategic development and continued innovation in the hospitality industry. Guided by our core values, we will exceed the expectations of our guests and members and enhance the value of our partners' investments.

Our Mission

Our mission is to provide the ultimate guest experience through exceptionally talented associates committed to providing true hospitality. We do this by providing support, training, and growth for our team members while being fiscally responsible to our owners and investors.

About the Role:

As a Barista in the accommodation and food services industry, you will be the face of our coffee service, delivering exceptional beverage experiences to our guests. Your role is to expertly prepare and serve a variety of coffee and tea drinks while maintaining high standards of quality and presentation. You will engage with customers in a friendly and professional manner, ensuring their satisfaction and fostering a welcoming atmosphere. The position requires managing multiple tasks efficiently, from taking orders to handling payments and maintaining cleanliness. Ultimately, your contribution will enhance the overall guest experience and support the smooth operation of our establishment.

Minimum Qualifications:

• High school diploma or equivalent.
• Previous experience in a customer service or food preparation role preferred.
• Ability to perform repetitive motions and stand for extended periods.
• Strong communication skills and a friendly demeanor.
• Flexibility to work various shifts including early mornings, evenings, weekends, and holidays.

Preferred Qualifications:

• Barista training or certification.
• Experience working in a fast-paced coffee shop or food service environment.
• Basic knowledge of coffee brewing techniques and equipment maintenance.
• Familiarity with point-of-sale (POS) systems.
• Ability to engage customers with creativity and enthusiasm.

Responsibilities:

• Prepare and serve coffee and tea beverages according to established recipes and customer preferences.
• Greet and interact with guests in a courteous and professional manner, providing excellent customer service.
• Operate coffee machines and other equipment safely and efficiently, ensuring consistent product quality.
• Manage multiple orders simultaneously while maintaining attention to detail and accuracy.
• Maintain cleanliness and organization of the work area, including equipment and utensils.
• Handle cash and electronic payments accurately and responsibly.
• Assist in inventory management by restocking supplies and reporting shortages.
• Adhere to all health and safety regulations and company policies.

Skills:

The required skills such as repetitive motions and multitasking abilities are essential for efficiently preparing multiple beverages while maintaining quality. Guest service and professionalism ensure positive interactions that enhance customer satisfaction and loyalty. Creativity allows you to customize drinks and contribute to menu innovation, making the experience unique for each guest. Patience is vital when managing busy periods and addressing customer needs calmly and effectively. A flexible schedule supports the dynamic nature of the hospitality industry, allowing you to adapt to varying shift demands and maintain consistent service levels.