Banquet Set Up Supervisor - Hilton Norfolk The Main
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Professional Hospitality Resources, Inc. and Ocean Beach Club LLC
Norfolk, VA, US
Summary
The Banquet Set Up Supervisor coordinates the preparation of facilities for banquets and conventions while managing staff performance and guest satisfaction. They are responsible for assigning duties, inspecting room arrangements, and maintaining effective communication with meeting planners and internal departments.
Job Description
Overview
The Banquet Set Up Supervisor, supervises and coordinates the activities of personnel engaged in preparing the establishment's facilities for banquets and conventions.
Responsibilities
Responsible for assisting in the management of set up aspects of the Banquet Department functions, in accordance with Hotel standards
Responsible for assigning duties and instructing workers in collection, assembly, and arrangement of articles for convention or banquet hall and conference rooms
Inspect facilities for completeness of arrangements and instructs personnel to correct errors
Prepare daily work assignments roster and maintains work performance records
Direct, implement and maintains a service and management philosophy which serves as a guide to respective staff to ensure 100% guest satisfaction
Coach employees how to resolve and de-escalate conflict
Work in conjunction with Catering Sales and Convention Services
Maintain written and verbal communications with Meeting Planners and Groups
Follow/enforce company policies and procedures share ideas to promote business; reduce employee turnover; and meet budgeted productivity
Provide overall direction, coordination, and ongoing evaluation of operations
Communicate with Stewards to insure smooth operation
Perform cleaning duties for banquets and conventions
Perform other related duties as required
Qualifications
TypeQualificationExperienceThree years banquet operational experience OR an equivalent level of educationSkillProficient in Microsoft OfficeExperienceAt least 2 years of progressive experience in a hotel or a related fieldExperience1-3 years supervisory responsibility preferredSkillStrong knowledge of Meeting room set up standards, and different set up typesExperienceExperience setting up numerous banquet rooms consecutivelyExperienceExperience ordering supplies, lines, uniforms, etcSkillClear, concise written and verbal communication skillsSkillAbility to sell concepts and ideas to management, peers, and employeesSkillExcellent time management and organizational skills
