Banquet Server, Limited, The Monterey Plaza Hotel & Spa

The Monterey Plaza Hotel & Spa is a luxury property.  This 290 room property has four penthouse suites, over 17,000 square feet of meeting space, expansive exterior space known as the Plaza, the Promenade and the Terrace, and an award-winning food and beverage program. Banquets, Schooners Coastal Kitchen and Bar, Helmsman Lounge, Tidal Coffee, and Room Service provide guests, groups, and local visitors numerous dining options.  Vista Blue Spa offers a wide array of services in an outstanding location on the penthouse suite level and hosts the Fitness Center in addition to retail and sundries.  The Monterey Plaza Hotel & Spa is the only Forbes 4-Star property in Monterey, which it has earned annually since 2009.  

The Monterey Plaza’s mission is to consistently operate as one team, to produce raving fans, loyal guests and associates while achieving annual financial expectations.  Enthusiastically taking care of our guests defines hospitality at our property.

We are seeking Banquet Servers to join our team. 

Our Banquet Servers create the perfect set up for every event, whether it be corporate meeting or a celebratory gathering. Not only do they cater to each guest's individual needs, they ensure the occasion will be flawless, with friendly, gracious and professional service, all while delivering the high standards of quality we are known for.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Reports to Banquet Manager at the beginning of the shift for assignment of various functions.   
• Reviews Banquet Event Order to familiarize self with upcoming function.   
• Assists in setting room by placing china, glass, silverware, linen, props, service equipment etc., in their proper place.   
• Prepares bread baskets, lemons, and ice water, butter, cream and accompaniments and refills salt/pepper shakers.   
• Greets guests in a friendly manner with a smile.   
• Carries and serves Banquet meals to assigned section.   
• Displays knowledge and recites food entrée and preparation to the guest.   
• Regularly monitors station to ensure all guests’ needs are met.   
• Replenishes beverages as necessary to ensure overall guest satisfaction.   
• Observes his/her stations to respond to any additional requests and to determine when the meal has been completed.   
• Promptly removes dishes as guest completes each course and/or at the end of the meal.   
• Clears tables at the end of the function.   
• Places items in the designated storage area.   
• All other duties as assigned by the supervisor.    

Regular attendance in conformance with the standards, which may be established by the Hotel from time to time, is essential to the successful performance of this position. Associates with irregular attendance will be subject to disciplinary action up to and including termination.

Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the Hotel.

Upon employment, all associates are required to fully comply with the Hotel rules and regulations for the safe and efficient operation of the Hotel facilities.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must have basic knowledge of food and beverage preparation, service standards, guest relations and etiquette.   
• Able to communicate effectively with the public and other team members.   
• Excellent organizational skills   
• Able to read, listen and communicate effectively in English.   
• Able to effectively deal with customer complaints and concerns in a friendly and positive manner. This involves listening to the nature of the concern demonstrating empathy with the guest and providing positive and proactive solutions   
• Able to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.   
• Able to move through a crowded room to serve Banquet guests.   
• Able to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.   
• Able to work in a fast-paced environment.   
• Meets legal age requirements for the position.    

EDUCATION and/or EXPERIENCE

Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities. High school diploma is preferred. Three to six months prior Food and Beverage experience is preferred. Excellent wine knowledge is also preferred.

CERTIFICATES, LICENSES, REGISTRATIONS

Certified in the Responsible Service of Alcohol and ServSafe is preferred. CPR/First Aid Certification is preferred.

PHYSICAL DEMANDS 

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the associate is regularly required to stand. The associate frequently is required to walk; carry, balance use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The associate must frequently lift and/or move up to 25 pounds and occasionally up to 50 pounds.

WORK ENVIRONMENT 

The work environment characteristics described here are representative of those an associate encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate. At times may be required to work outdoors.

GROOMING

All associates must maintain a neat, clean and well-groomed appearance (specific standards available.)

PAY SCALE 

The pay scale for this position is $16.90 per hour plus banquet fees.   

The Monterey Plaza Hotel & Spa is an equal employment opportunity employer. Company policy prohibits unlawful discrimination based on race, color, national origin, ancestry, ethnicity, religion (including religious dress and grooming), sex, gender, sexual orientation, gender identity (including gender-related appearance and behavior), partnership status, pregnancy (childbirth, breastfeeding, or related medical condition), age, physical or mental disability, medical condition, military or veteran status, status as a victim of domestic violence, sexual assault, or stalking, genetic information, marital status, ethnicity, alienage, citizenship status or any other protected classification, in accordance with applicable federal, state, and local laws. Consistent with the American’s With Disabilities Act, applicants may request accommodation needed to complete the application process. Please contact the People and Culture Department if you have any questions regarding this policy.