Banquet Server - Hilton - Harrisburg, PA

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Banquet Server for the Hilton Harrisburg in Harrisburg, PA.

POSITION SUMMARY: 

SERVE, SET-UP AND CLEAN-UP FOOD PREPARATION FOR ALL BANQUET FUNCTIONS.
 

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES: 

THE POSITION REQUIRES PERFORMING THE FOLLOWING ESSENTIAL JOB FUNCTIONS, WITH OR WITHOUT REASONABLE ACCOMMODATION.

• READ BEO AND KNOW HOW TO COMPLETE A SET-UP.
• SET TABLES IN ASSIGNED AREA CORRECTLY AND UNIFORMLY.
• KEEP STATION NEAT AND CLEAN WHILE SERVICING GUEST PER ESTABLISHED POLICIES AND PROCEDURES.
• GREET GUESTS AND RESPOND TO REQUESTS
• SERVE FOOD AND BEVERAGE SERVICE TO GUESTS CONSISTENTLY THROUGHOUT THE BANQUET
• USE PROPER IN-ROOM CLEARING AND AISLE TRAY BREAK-DOWN BUFFET OR OTHER SPECIAL FOOD SERVICE TABLES AND EQUIPMENT.
• ASSIST BANQUET CAPTAIN IN SETTING UP/BREAKING DOWN BUFFET OR OTHER SPECIAL FOOD SERVICE TABLES AND EQUIPMENT.
• GREET AND SERVE GUESTS FOLLOWING GUIDELINES SET BY THE POLICIES/PROCEDURES REGARDING THE SERVICE OF FOOD AND BEVERAGE.
• FOLLOW ALL GUEST CHECK AND MONEY-HANDLING PROCEDURES WHEN SERVING A-LA-CARTE AND BEVERAGE ORDERS.
• COMPLETE ASSIGNED SIDE WORK.
• HOURS: FLEXIBLE; SCHEDULED DAYS AND TIMES MAY VARY BASED ON NEED.

• REGULAR ATTENDANCE IN CONFORMANCE WITH THE STANDARDS, WHICH MAY BE ESTABLISHED BY HILTON FROM TIME TO TIME, IS ESSENTIAL TO THE SUCCESSFUL PERFORMANCE OF THIS POSITION. DUE TO THE CYCLICAL NATURE OF THE HOSPITALITY INDUSTRY, EMPLOYEES MAY BE REQUIRED TO WORK VARYING SCHEDULES TO REFLECT THE BUSINESS NEEDS OF THE HOTEL. 

OTHER DUTIES

• KNOW THE MENU FOR EACH FUNCTION SERVED AND BE ABLE TO EXPLAIN THE MAJOR INGREDIENTS AND PREPARATION METHODS FOR EACH ITEM TO BE SERVED.
• KNOW AND USE "SUGGESTIVE SELLING" TECHNIQUES.

PLEASE NOTE THIS JOB DESCRIPTION IS NOT DESIGNED TO COVER OR CONTAIN A COMPREHENSIVE LISTING OF ACTIVITIES, DUTIES OR RESPONSIBILITIES THAT ARE REQUIRED OF THE EMPLOYEE FOR THIS JOB. DUTIES, RESPONSIBILITIES, AND ACTIVITIES MAY CHANGE AT ANY TIME WITH OR WITHOUT NOTICE.

REQUIRED KNOWLEDGE / SKILLS / ABILITIES: 

• REQUIRES A WORKING KNOWLEDGE OF FOOD SERVICE AND HOTEL'S SERVICES, POLICIES AND OPERATIONS. WORKING KNOWLEDGE IS GENERALLY LEARNED ON-THE-JOB.
• MODERATE VISION NECESSARY TO VIEW SET-UP AND SERVING GUESTS.
• MODERATE SPEECH COMMUNICATION SKILLS TO COMMUNICATE WITH SUPERVISOR, CO-WORKERS AND GUESTS.
• MODERATE LITERACY NECESSARY TO READ AND UNDERSTAND INSTRUCTIONS ON BEOS.
• ABLE TO READ AND COMMUNICATE CLEARLY. 
• NO DRIVING REQUIRED.
   
   

DESIRED SOFTWARE PROFICIENCIES: NONE

SUPERVISORY RESPONSIBILITIES:  NONE
 

EDUCATION / EXPERIENCE: 

• HIGH SCHOOL DIPLOMA OR EQUIVALENT PREFERRED.  
• TWO YEARS HOTEL BANQUET FOOD/BEVERAGE SERVICE EXPERIENCE PREFERRED.
• CUSTOMER SERVICE EXPERIENCE PREFERRED.
• RAMP CERTIFICATION WITHIN 30 DAYS OF HIRE.

PHYSICAL REQUIREMENTS 

THE INDIVIDUAL HOLDING THIS POSITION MUST BE ABLE TO EXPLAIN AND DEMONSTRATE THAT HE OR SHE CAN PERFORM THE ESSENTIAL FUNCTIONS OF THE JOB, WITH OR WITHOUT REASONABLE ACCOMMODATION, USING SOME OTHER COMBINATION OF SKILLS AND ABILITIES:

FREQUENCY KEY: NEVER – 0 HOURS; RARE – UP TO 1 HOUR; OCCASIONAL – 1-3 HOURS; FREQUENT – 3-6 HOURS;
 CONSTANT – 6-8 HOURS

PHYSICAL ACTIVITY                      FREQUENCY
SITTING                                       RARE
WALKING   CONSTANT
CLIMBING STAIRS          FREQUENT
CROUCHING/BENDING/STOOPING   FREQUENT
REACHING                      FREQUENT
GRASPING                   CONSTANT
PUSHING/PULLING                    FREQUENT
NEAR VISION                  CONSTANT
FAR VISION           CONSTANT
HEARING          CONSTANT
TALKING         CONSTANT
SMELL       OCCASIONAL
TASTE   RARE
LIFTING/CARRYING(# LBS)   FREQUENT – UP TO 50 LBS.
TRAVEL RARE

• LIFTING TRAYS, DISH RACKS, GLASS RACKS, ETC. - 20 - 40 LBS.
• PUSHING CARTS, QUEEN MARYS, HOTBOX, PORTABLE BAR - 50 - 100 LBS.
• CARRYING TRAYS, DISH RACKS, GLASS RACKS, ETC. USING BOTH HANDS. - 20 - 40 LBS.
• BENDING/KNEELING - ABILITY TO BEND TO LOWER-LEVEL CABINETS AND LIFT TRAYS.
• MOBILITY - MANEUVER IN NARROW AREAS AND BETWEEN SEATED GUESTS.
• CONTINUOUS STANDING REQUIRED TO SERVICE GUEST FUNCTIONS; 100% OF THE TIME SCHEDULED.
• CLIMBING APPROXIMATELY 12 STEPS 20% OF 8 HOURS. 
• WORK INSIDE 95% OF 8 HOURS.

MATERIAL/EQUIPMENT USED
 

• CHEMICALS/AGENTS USED: CLEANING AGENTS FOR SILVER, STAINLESS STEEL AND FLOOR SURFACES - 30% OF THE TIME.
• OPERATE COFFEE MACHINE, ICE MACHINE, REFRIGERATOR AND VACUUM CLEANERS.

Pay: $3.03 / hour plus gratuity

Amazing Benefits At A Glance:

• Team Driven and Values Based Culture
• Medical/Dental/Vision (Full Time)
• Vacation & Holiday Pay (Full Time)
• Same-day pay available
• Employee Assistance Program
• Career Growth Opportunities/ Manager Training Program
• Reduced Room Rates throughout the portfolio
• Third Party Perks (Movie Tickets, Attractions, Other)
• 401(k) with company match
• Employee assistance program
• Employee discount 
• Flexible schedule
• Life insurance (Full Time)
• Referral program