Banquet Server - AM
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AccorHotel
Durham, NC, US
Summary
The Banquet Server is responsible for the hands-on execution of events, including setup, tear down, and providing excellent customer service to guests. They must interact with event management to ensure service standards are met while serving food and beverages.
Job Description
Company Description
If you love saying YES and enjoy engaging with the community by leading with ART, 21c Museum Hotels is one of the pioneering examples of bridging the worlds of art and hospitality. We combine a multi-venue contemporary art museum, boutique hotel and a chef driven restaurant to create a unique and welcoming opportunity.
Come join our Flock!
Job Description
Reports To: Event Captain/Event Manager
General Purpose: The Event Server is committed to great customer service and has a passion for promoting 21c Museum Hotels. The Event Server is thorough, task-oriented, can effectively complete tasks of varying importance and can dependably hop into any position within their department at any given time. The Event Server is willing and able to be a part of a diverse work force serving a diverse clientele and can relate to people from a variety of backgrounds.
Specific Responsibilities:
- Hands on execution of event while working with other B&C teammates
- Interacts with Event Captains and Event Manager throughout function to ensure excellent event service.
- Fulfills any and all set-up and tear down of events per BEO, Req sheet, and Event Captain.
- Executes excellent customer service to all guests in hotel/restaurant, not just those attending event.
- Takes orders from guests, serves food and drinks, and clears tables as necessary.
- Follows the steps of service for each specific type of event.
- Demonstrates knowledge of procedures, terminology and techniques used in the B&C department.
- Demonstrates knowledge of ingredients of all food and beverage items served and available for the function.
- Knows hours, features and services offered by 21c Museum Hotels.
- Demonstrates a positive, proactive and motivated attitude in any situation.
- Able to work in a team for large events and solo for smaller meetings.
- Reports to work on time and ready to work scheduled shift.
Qualifications
- Able to work flexible hours (nights, weekends).
- Responsible, dependable, punctual.
- Basic math skills.
- Strong communication skills; must be able to speak, read and understand English.
- Clean and professional appearance.
- Demonstrates enthusiasm for all things 21c.
- Beverage knowledge (spirits & beer/wine/especially Bourbon).
- Must pass a background check.
Physical Requirements:
- Must be able to carry full cocktail tray comfortably.
- Must be able to stand and walk for long periods of time
- Must be able to lift at least 50 pounds
Additional Information
21c Museum Hotels is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristic. The EEO is the Law poster is available here: http://www1.eeoc.gov/employers/poster.cfm
We are Accor
We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.
We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts.
Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
Founded
2005
Company size
10,001+ employees
Industry
Hospitality
Org type
Public Company
Headquarters
Issy-les-Moulineaux, Paris Region
We are Accor
We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.
We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts.
Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
Founded
2005
Company size
10,001+ employees
Industry
Hospitality
Org type
Public Company
Headquarters
Issy-les-Moulineaux, Paris Region
