Banquet Server

Viceroy Hotels

Viceroy Hotels & Resorts offers a fresh take on hospitality, centered on the richness of experiences and cultural connection. A leader in modern luxury, Viceroy is committed to creating unique, immersive experiences that allow guests to craft unforgettable narratives rooted in the authenticity of each destination. Viceroy’s portfolio of hotels and resorts can be found in a diverse array of breathtaking and inspiring locations including Los Cabos, Santa Monica, Chicago, Riviera Maya, Kopaonik, Snowmass, Washington D.C., St. Lucia, and Portugal’s Algarve, with a forthcoming resort in Sun Valley, Idaho slated to open in summer 2026. 

Location

The property offers 73 guest rooms and 12 single-level penthouse residences, all with sweeping views of Idaho’s Rocky Mountains. Guests and owners will enjoy an elevated level of personalized service and an extensive amenity suite, including a 5,700-square-foot full-service spa, a 1,500-square-foot fitness center, six treatment rooms, an indoor thermal pool, cold plunge, sauna, and steam rooms. A state-of-the-art rooftop observatory and outdoor terrace bar will provide unobstructed access to the Central Idaho Dark Sky Reserve, the first designated preserve of its kind in the U.S. and one of only 12 globally.

Overview

Located at the southeast corner of Main Street and River Street East—the gateway to downtown Ketchum, Idaho—and just minutes from Bald Mountain’s River Run base, The Observatory Sun Valley will debut as Sun Valley’s first luxury hotel and for-sale residence offering. As part of the Viceroy team, you’ll help bring signature experiential hospitality to one of North America’s most iconic year-round mountain destinations.

The Banquet Server is responsible for delivering exceptional food and beverage service for weddings, meetings, corporate retreats, social gatherings, and special events throughout the resort. This role plays a key part in ensuring banquet functions are executed with professionalism, efficiency, attention to detail, and elevated guest service aligned with Viceroy luxury hospitality standards.

The ideal candidate is guest-focused, team-oriented, and able to perform in a fast-paced luxury hospitality environment while maintaining service consistency, presentation standards, and operational efficiency throughout all event functions.

Responsibilities

• Employees must at all times be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
• Assist with setting up banquet rooms and event spaces according to Banquet Event Orders (BEOs), diagrams, timelines, and resort standards.
• Prepare tables, linens, place settings, décor, buffet displays, beverage stations, and operational setups prior to guest arrival.
• Ensure service stations, banquet areas, and operational supplies are fully stocked, organized, and prepared prior to service periods.
• Review event details, service expectations, timelines, and operational flow with Banquet leadership prior to each event.
• Serve plated meals, buffets, passed hors d’oeuvres, beverages, and banquet amenities according to established service standards.
• Carry trays and deliver multiple plates, beverages, and banquet items efficiently, safely, and professionally.
• Ensure accuracy, presentation, and quality standards of all food and beverage items prior to service.
• Maintain attentive and responsive guest service throughout all banquet and event functions.
• Anticipate guest needs and respond promptly and professionally to requests or service concerns.
• Refill beverages, clear tables, reset service areas, and maintain event cleanliness throughout functions.
• Maintain a polished, professional, and attentive presence throughout all events and guest interactions.
• Communicate effectively with banquet captains, culinary teams, bartenders, stewarding, and fellow servers to ensure seamless event execution.
• Follow leadership direction to maintain proper service flow, event timing, and operational efficiency.
• Assist with event breakdown, linen removal, room resets, and post-event operational cleanup.
• Support additional banquet functions, resort activations, seasonal programming, and food & beverage operations as business demands require.
• Ensure banquet equipment, service items, furniture, and operational supplies are properly handled, stored, and maintained.
• Follow all food safety, sanitation, alcohol service, and operational regulations and standards.
• Maintain cleanliness and organization throughout banquet spaces, service stations, storage areas, and operational workspaces.
• Attend required meetings, trainings, and departmental lineups.
• Maintain regular attendance, punctuality, professional appearance, and grooming standards.
• Ensure overall guest satisfaction through professionalism, responsiveness, urgency, and attention to detail.
• Perform other duties as assigned by management.

Qualifications

• Previous banquet, restaurant, hotel, resort, or hospitality experience preferred.
• Previous luxury hospitality or high-volume event experience preferred.
• Ability to work efficiently in a fast-paced, high-volume hospitality environment.
• Strong teamwork, communication, and guest service skills.
• Excellent attention to detail and organizational skills.
• Ability to multitask and maintain professionalism during high-volume events and service periods.
• Ability to stand and walk throughout the entire shift.
• Ability to safely carry trays, banquet equipment, and operational supplies throughout service periods.
• Food Handler and alcohol service certifications required or ability to obtain upon hire.
• Ability to work a flexible schedule including evenings, weekends, holidays, and varying event schedules.
• Must maintain a positive, professional, and service-oriented demeanor at all times.

Benefits

We are pleased to offer a comprehensive and competitive benefits package designed to support your health, well-being, and financial future.

• Medical insurance, dental insurance, vision insurance, life insurance, short-term and long-term disability insurance401(k) Retirement Plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave (provided in accordance with applicable law)
• Employee assistance program (EAP)
• Educational opportunities / Tuition reimbursement
• Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law

For Employees Based in Washington:

• 8 paid holidays per year
• Up to 20 days of paid vacation per year, based on classification and length of service
• Paid Sick & Safe Time accrues at 1 hour for every 30 hours worked, with up to 72 hours of unused time carried over from one anniversary year to the next.

For Employees Based in Colorado:

• 8 paid holidays per year; employees working in the City of Denver receive 64 hours of designated holiday time per calendar year
• Up to 20 days of paid vacation per year, based on classification and length of service
• 6 days or 48 hours of Paid Sick Leave per year, accrued at 1 hour for every 30 hours worked.

For Employees Based in California:

• 8 paid holidays per year
• Up to 20 days of paid vacation per year, based on classification and length of service, capped at 1.5x annual accrual rate; non-supervisory employees working in the City of Los Angeles accrue up to 22 days of Compensated Time Off, based on length of service capped at 192 hours of combined PST and CTO.
• Paid Sick Time accrues at 1 hour for every 30 hours worked, unused time is carried over from one anniversary year to the next up to a maximum of 80 hours; employees working in the City of Los Angeles are provided 40 hours of Paid Sick Time annually on their anniversary, unused time is not carried over from one anniversary year to the next.

Please note that certain benefits described above for associates in Washington, Colorado, and California may vary for associates covered by a Collective Bargaining Agreement (“CBA”). For such associates, eligibility for and the terms and conditions of benefits are governed by the applicable CBA and any applicable plan documents, and may differ from the benefits described above. In the event of any conflict or inconsistency, the terms of the applicable CBA and governing plan documents will control, as applicable.

Posting Date

This job opening was posted on 8/10/26 and will remain open for at least 75 days.