Banquet Event Server

Job DetailsJob Location: Lake Junaluska Assembly Inc - Lake Junaluska, NC 28745Position Type: SeasonalEducation Level: NoneTravel Percentage: Up to 10%Job Shift: VariableJob Category: Hospitality - HotelLJA Mission Statement:

The mission of Lake Junaluska is to be a place of Christian hospitality where lives are transformed through renewal of soul, mind and body.  

Essential Functions

Must possess excellent hospitality skills and a strong desire to foster an attitude of Christian hospitality, consistently striving to “exceed guest expectations” in every interaction.

Arrive on time to all scheduled events and maintain an accurate, up-to-date knowledge of the daily work list and event setup needs.

Set up and prepare banquet and dining spaces prior to each event as specified in the Banquet Event Orders (BEOs), including tables, chairs, linens, water/cups, notepads, pens, and any additional equipment or décor as requested.

Provide attentive, pleasant, and efficient wait service to guests during banquets, regular dining, and special events and functions, following posted duties for each meal or occasion.

Maintain cleanliness of all serving, dining, and event areas throughout service; break down and reset event spaces following the conclusion of each function.

Uphold grade “A” health and sanitation standards at all times, ensuring the safety and well-being of guests and fellow staff.

Transport tables, chairs, food carts, and other event equipment between buildings and spaces as needed to support seamless event operations.

Monitor event spaces, service equipment, and work areas to ensure they are in good working order and safe for public use; report any missing or out-of-service items to the supervisor promptly.

Respond promptly and positively to last-minute service requests, maintaining a gracious, can-do attitude to ensure the best possible guest experience in every situation.

Wear and maintain a clean, pressed staff uniform at all times while on duty, including a visible name tag.

Comply with all safety policies, practices, and procedures and report any unsafe activities or conditions immediately to the supervisor or the Human Resources department.

Perform other duties and responsibilities as assigned and required.

QualificationsKnowledge, Skills and Abilities

Requires any combination of education and experience equivalent to a high school diploma and 1-3 months relevant food service experience. Hospitality background strongly desired. 

Hospitality experience strongly desired.

Must have demonstrated good communication skills, client relation skills, and a commitment to providing responsive and conscientious customer service.

Must be flexible and able to adapt to changing needs, multiple task demands, and work structures.

Ability to read and comprehend instructions, short correspondence, emails, and memos.

Ability to effectively present job related information upon request to customers, clients, and employees of the organization. 

Proven organizational skills and interpersonal skills are required.  

Ability to solve practical problems and handle a variety of customer, clients and employee questions. 

Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule formats.

Must be willing to work a flexible schedule

Working conditions

Moderate to physical activity work.

Well-lighted, heated and/or air-conditioned indoor kitchen/dining room setting with adequate ventilation; with moderate to loud noise.

Physical demands: able to lift up to 50 pounds, manual dexterity sufficient to reach/handle items 

Works with the fingers and perceives attributes of objects and materials 

Climb, balance, stoop, kneel; frequently moves about, able to stand and walk for extended periods, 

At times, be outdoors in all weather conditions. 

Must be able to frequently move from building to building pushing food carts and/or carrying objects up to 50lbs.

Vision: must be able to see close, have good vision to perform daily duties.

Monday through Sunday, nights, weekend, holiday, OT, as needed.

Equal Opportunity Employer