Banquet Captain - Doubletree Greeley at Lincoln Park

Description

Job Title: Banquet Captain / Food & Beverage Supervisor
Property: DoubleTree by Hilton
Department: Food & Beverage
Reports To: Director of Food & Beverage / Food & Beverage Manager
Classification: Hourly / Supervisor
Pay Range: $19–$22 per hour (DOE) + eligibility for incentive

Position Summary
The Banquet Captain serves as a Food & Beverage Supervisor responsible for leading banquet event execution while supporting restaurant and outlet operations as business needs dictate. This role ensures exceptional guest service, efficient event flow, team leadership, and adherence to Hilton brand standards, operational procedures, and safety guidelines. The Captain is accountable for supervising service staff, maintaining service quality, and supporting operational performance across all Food & Beverage outlets.

Key Responsibilities

Banquet & Event Leadership

• Lead      on-site execution of banquet and catered events, ensuring timelines,      service standards, and event specifications are met
• Serve      as the primary point of contact during events, resolving guest or client      concerns in real time
• Conduct      pre-event briefings and post-event recaps with service teams
• Ensure      accurate setup, service pacing, breakdown, and room reset per event orders
• Partner      with Culinary, Sales, and Event Services to deliver seamless event      execution

Supervisory & Leadership Duties

• Supervise      banquet, restaurant, and outlet staff based on business volume and      scheduling needs
• Provide      coaching, training, and performance feedback to team members
• Monitor      staff appearance, service standards, and adherence to policies
• Assist      with scheduling, coverage planning, and labor management
• Support      progressive discipline and performance accountability in alignment with      company policy

Outlet & Cross-Operational Support

• Assist      in supervising restaurant, bar, and other Food & Beverage outlets as      business dictates
• Step      into floor leadership roles to maintain service flow, guest satisfaction,      and operational efficiency
• Support      peak service periods and special events across outlets

Guest Experience & Service Excellence

• Deliver      a consistent, elevated guest experience aligned with Hilton service      standards
• Anticipate      guest needs and resolve concerns promptly and professionally
• Promote      hospitality, professionalism, and service storytelling within the team
• Support      guest recovery efforts and maintain high guest satisfaction scores

Operational & Administrative Responsibilities

• Ensure      compliance with food safety, alcohol service, and health regulations
• Monitor      inventory, equipment use, and event supplies
• Verify      event billing accuracy, gratuities, and service charge execution
• Assist      with departmental reporting, labor tracking, and operational documentation
• Maintain      cleanliness, organization, and safety in event and service spaces

Financial & Business Awareness

• Support      labor efficiency and cost controls during events and outlet shifts
• Protect      revenue through accurate billing, cash handling, and POS compliance
• Assist      leadership in maximizing revenue opportunities through upselling and guest      engagement

Requirements

 Required Qualifications

• Minimum      2 years of Food & Beverage or banquet leadership experience
• Strong      knowledge of banquet service standards and event execution
• Proven      ability to lead teams in fast-paced, guest-focused environments
• Strong      communication, organization, and problem-solving skills
• Ability      to supervise multiple outlets and service areas as needed
• Ability      to work flexible schedules including nights, weekends, and holidays

Preferred Qualifications

• TIPS      or alcohol awareness training
• ServSafe      Food Protection certification
• Previous      supervisory experience in a hotel or full-service hospitality environment

Physical Requirements

• Ability      to stand and walk for extended periods
• Ability      to lift up to 50 lbs and assist with event setup and breakdown
• Comfortable      working in fast-paced event and service environments

Why Join DoubleTree by Hilton  This role offers the opportunity to grow within a global hospitality brand known for service excellence, leadership development, and career advancement. The Banquet Captain plays a key role in delivering memorable guest experiences while supporting both event and outlet operations.