Banquet Captain

Position: Banquet Captain – Full Time

Reports To: Banquets Manager

Schedule & Details

• Status: Full Time
• Compensation: $16 + tips
• Availability: Weekends and holidays required.

About the Role

You will play a key role in delivering exceptional food and beverage service at events, meetings, and special functions. This position is ideal for someone with prior serving experience who thrives in a fast-paced, event-driven environment.

The Banquet Captain is responsible for leading and coordinating banquet service operations to ensure events are executed smoothly, efficiently, and according to established service standards. This position serves as a key point of contact during assigned events and provides direction to banquet servers, bartenders, and support staff.

Why Join Us?

At Blue Harbor Resort, we’re all about creating a seamless experience for our guests that allows for the most ease when enjoying the many services we have to offer. Whether it’s exploring the adventurous waterpark attractions before settling down to relax in the spa or discovering the diverse palate of tastes while shopping for a piece of the resort to bring home, we want our guests to enjoy every second of vacation.

• Be part of a fast-paced, event-driven environment with a variety of functions
• Earn tips on top of hourly pay
• Work alongside a collaborative and energetic banquet team
• Gain valuable experience in hospitality and event service
• Opportunity to grow within food & beverage and resort operations
• Great variety of employee discounts and perks!

What You’ll Do

• Willingness to accept the most effective role - even if that is adapting to different roles as needed to support successful event execution.
• Perform additional duties as assigned by management if and when needed. 
• Review Banquet Event Orders (BEOs) to understand menu details, timelines, and event setup & that the events are executed accordingly. 
• Inspect banquet rooms and service areas prior to guest arrival to ensure all tables, linens, place settings, décor, equipment, and service stations are properly prepared.
• Set up banquet spaces, including tables, place settings, buffets, and beverage stations.
• Assist with event preparation, including condiments, beverages, and service areas.
• Coordinate with the kitchen and other departments to ensure food and beverage service is timely and accurate.
• Monitor the quality, presentation, timing, and flow of food and beverage service throughout the event.
• Anticipate guest needs and take appropriate action to maintain a high level of guest satisfaction.
• Supervise and provide direction to banquet staff throughout setup, service, and breakdown.
• Communicate event changes or special requests to the appropriate departments in a timely manner.
• Assist with post-event cleanup, including sweeping, mopping, transporting dirty dishes and resetting spaces.
• Maintain cleanliness and organization of banquet and service areas

What We’re Looking For

• Previous banquet, catering, restaurant, hotel, country club, or hospitality experience preferred.
• Previous leadership or supervisory experience preferred but not required.
• Ability to provide professional, polished guest service
• Strong customer service, teamwork and communication skills.
• Strong organizational skills and attention to detail.
• Ability to work efficiently in a fast-paced, high-volume environment.
• Ability to work independently while also functioning effectively as part of a team.
• Ability to remain calm, professional, and solution-oriented when handling guest concerns or unexpected situations.
• Dependable, punctual, and adaptable
• Basic math skills (addition, subtraction, multiplication, division)
• Professional appearance and positive attitude

Physical Requirements

• Ability to stand and walk for extended periods throughout a shift.
• Ability to frequently bend, stoop, reach, push, pull, and move throughout event spaces.
• Ability to lift and carry banquet equipment, supplies, and other items as required by the position.
• Ability to work in a fast-paced environment and remain attentive during extended events.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

Schedule & Availability

This position requires flexibility based on the organization's banquet and event schedule. Availability may include evenings, weekends, holidays, and varying start and end times depending on scheduled events.