Banquet Captain

Job Details: Job Location: Main Club House - CHARLOTTE, NC, Salary Range: Undisclosed, Job Summary-

The Banquet Captain is responsible for managing and directing the events staff during banquets, weddings, and other large events. Their primary objective is to ensure guests receive exceptional service and make sure their experience exceeds expectations. As per the "Banquet Captain job description", they are responsible for setting up the event space, arranging tables, and creating the ambiance of the event. The Banquet Captain also liaises with the chef and catering staff to ensure food is served seamlessly and guests receive high-quality dishes. During the event, they manage the wait staff, oversee clean-up and handle any guest requests or complaints. They work closely with the Private Event Director to ensure everything runs smoothly and on schedule.

Reporting Structure • Reports to the Food & Beverage Director, Assistant Food & Beverage Director, Private Event Director, and/or Clubhouse Manager

Day to Day

· Supervise banquet staff and ensure they are properly trained and performing their duties

· Oversee room setup according to event order and floor diagram

· Touch base with client to confirm all details are the same as confirmed with lead sales coordinator

· Set up and break down banquets, including tables, chairs, linens, and decorations

· Inspect banquet rooms to ensure cleanliness and proper setup before events begin · Manage and coordinate food and beverage service during events, ensuring all orders are accurate and timely

· Handle any issues or concerns that may arise during events, such as equipment malfunctions or guest complaints

· Monitor inventory of banquet supplies and place orders as needed

· Maintain a professional appearance and demeanor at all times while representing the club

· Ensure compliance with club policies and procedures, as well as health and safety regulations

· Work closely with other departments, such as kitchen staff and event coordinators, to ensure successful events

· Assist in the training and development of service staff, ensuring a well-trained team that upholds service excellence.

· Participate in and as directed, lead staff meetings, daily line-ups, weekly service training meetings, and special training sessions.

· Record any necessary information or tasks in the log to pass on to the next shift.

Additional Duties-

• Due to the dynamic nature of the club, employees are expected to assist others as needed and take on additional tasks as assigned by management.

• Follow all club and department policies, procedures, and instructions. • Represent the company's management team by supporting and enforcing policies while maintaining the highest standards of ethics and integrity.

• Maintain a high level of professionalism and a commitment to excellence in interactions with members, colleagues, and staff.

• Promote and follow safe working practices, ensuring compliance with safety guidelines and encouraging others to do the same.

• Take the initiative in personal and professional growth and maintain any required certifications relevant to your role.

• Address and resolve challenges using available resources, working with management team to support club operations.

• Support the overall efficiency of the team by collaborating and contributing to the club’s goals.

Benefits offered to Full Time Employees - Health/Vison/Dental Insurance, Short Term & Long Term Disability, PTO and Holiday Pay, etc. 

401K Eligible after a year of employment and 1000 Hours works. 

Hourly Rate Starting at $20.00 based on experience.
Qualifications: About You- Required-

• A high school diploma or equivalent. • A minimum of 2 years of experience in the food and beverage industry, restaurant, or private club setting. Preferred • Strong experience handling highly confidential material such as member and employee data. • Proficient in computer skills, including spreadsheet software, with strong communication abilities and demonstrated leadership skills.

Physical Requirements-

• Must be able to stand, walk, and perform physical activities for extended periods.

• Ability to work in varying temperatures and environments, with potential exposure to dust, fumes, or gases.

• Capable of climbing ladders, squatting, kneeling, reaching, grasping, twisting, bending, and folding/unfolding as required.

• Ability to lift, carry, push, and pull up to 50 lbs. regularly and up to 100 lbs. occasionally with assistance

• Effective communication skills, including talking and hearing, with sufficient visual acuity.

Primary Tools/Equipment-

• Computer • Point of Sale • Trays (2 - 60 lbs.) • Bottle Opener • Wine Tool Work Schedule • Attendance requirements for this position as outlined on the weekly schedule. • Additional hours are required to meet deadlines of the position, including weekends and/or holidays. • Flexible schedule required based on club event operations • Must be available to work nights, weekends, holidays, and extended hours as needed • Attendance expectations are based on the weekly event schedule and operational needs of the club