Bag Check and Merchandise Ambassador, TD Garden
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Delaware North
Boston, MA, US
Summary
The ambassador will greet guests, process payments for bag check and retail services, and maintain accurate sales records. They are also responsible for stocking merchandise, enforcing security policies, and managing lost and found items.
Job Description
Overview
Delaware North Boston Holdings is hiring part-time Bag Check and Merchandise Ambassadors to join our team at TD Garden in Boston, Massachusetts. As a Bag Check and Merchandise Ambassador, you will be responsible for ensuring a smooth and efficient experience for guests. If you thrive on excitement and want your workday to fly by, apply now to join the game day action.
Additional Details
We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:
- Weekly pay
- Training and development opportunities
- Employee discounts
- Flexible work schedules
Unit Description
Delaware North purchased the historic Boston Garden in 1975 and later constructed its successor, TD Garden, and neighboring The Hub on Causeway, both of which we continue to own and operate. As New England’s largest sports and entertainment arena, TD Garden is the home of the storied NHL’s Boston Bruins and NBA’s Boston Celtics franchises and hosts over 200 events annually with over 3.5 million visitors.
Responsibilities
- Greet guests and deliver friendly, professional customer service while handling inquiries and sharing general event information
- Process payments for bag check services and concert retail and maintain accurate sales records
- Stock merchandise, manage back stock for designated shows, and keep the bag check office clean and organized
- Inspect, tag, store, and return checked bags securely using claim tickets and designated storage areas
- Enforce arena security policies related to bag restrictions and coordinate with security team members on prohibited items or concerns
- Log and distribute lost and found items
Qualifications
- Must be at least 18 years old
- Strong customer service and communication skills
- Reliability, punctuality, and a positive attitude
- Previous experience in hospitality, security, or event services is a plus
Physical Requirements
- Ability to stand for extended periods
- Ability to lift up to 50 pounds
Delaware North is a global leader in the hospitality and entertainment industry. The company annually serves more than a half-billion guests across three continents, including at high-profile sports venues, airports, national and state parks, restaurants, resorts, hotels and casinos. Building on more than a century of enduring partnerships and a commitment to local communities and sustainability, Delaware North’s vision is to delight guests by creating the world’s best experiences today while reimagining tomorrow.
Company size
10,001+ employees
Industry
Hospitality
Org type
Privately Held
Headquarters
Buffalo, NY
Delaware North is a global leader in the hospitality and entertainment industry. The company annually serves more than a half-billion guests across three continents, including at high-profile sports venues, airports, national and state parks, restaurants, resorts, hotels and casinos. Building on more than a century of enduring partnerships and a commitment to local communities and sustainability, Delaware North’s vision is to delight guests by creating the world’s best experiences today while reimagining tomorrow.
Company size
10,001+ employees
Industry
Hospitality
Org type
Privately Held
Headquarters
Buffalo, NY
