AY2627 IT Service Desk Assistant - CTS (Work-Study Required)
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Duquesne University
Pittsburgh, PA, US
Summary
The IT Service Desk Assistant provides technical support to users via phone, email, and in-person interactions. Responsibilities include managing the ticketing system, performing administrative duties, and maintaining the knowledge base.
Job Description
AY2627 IT Service Desk Assistant - CTS (Work-Study Required)
Duties include:
- Assisting users to resolve issues with technology via phone, email, or in person. Candidates should have a passion for helping others; good customer service skills and the ability to communicate effectively. Eagerness to learn is essential. Training provided on everything you need to know in order to perform the job successfully. 5 essential functions - address walk-ins (25%), answer the phones (25%), monitor our email ticketing system (25%), and assist full-time with various administrative duties (10%), and on-going training and monitoring of our knowledge base (10%). 2 non-essential functions - run errands around campus - mainly between Rockwell and Union (2.5%) and assist other teams within CTS (2.5%).
- Strong customer service, passion for learning and helping others
Students in the John G. Rangos, Sr. School of Health Sciences (RSHS) are exposed to a broad liberal arts education with emphasis on understanding the scientific, theoretical and theologic constructs of the world.
The academic programs focus on the scientific theories, which support the skilled ethical practice of the various professions, coupled with a strong appreciation and understanding of spiritual values.
All aspects of the students' education are coupled with an awareness and sensitivity of the human response to the functional limitations in various social and health care delivery contexts.
The ultimate goal of the educational programs within the RSHS at Duquesne University is to educate truly outstanding health care professionals and citizens capable of explaining, investigating, and delivering the highest level of quality care with kindness, dignity, responsibility, and respect.
Founded
1991
Company size
51-200 employees
Industry
Higher Education
Org type
Educational
Headquarters
Pittsburgh, Pennsylvania
Students in the John G. Rangos, Sr. School of Health Sciences (RSHS) are exposed to a broad liberal arts education with emphasis on understanding the scientific, theoretical and theologic constructs of the world.
The academic programs focus on the scientific theories, which support the skilled ethical practice of the various professions, coupled with a strong appreciation and understanding of spiritual values.
All aspects of the students' education are coupled with an awareness and sensitivity of the human response to the functional limitations in various social and health care delivery contexts.
The ultimate goal of the educational programs within the RSHS at Duquesne University is to educate truly outstanding health care professionals and citizens capable of explaining, investigating, and delivering the highest level of quality care with kindness, dignity, responsibility, and respect.
Founded
1991
Company size
51-200 employees
Industry
Higher Education
Org type
Educational
Headquarters
Pittsburgh, Pennsylvania
