AVP/Market Manager

Job Details: Job Location: Highland Park - HIGHLAND PARK, IL, Position Type: Regular Full-Time, Salary Range: $95000.00 - $115000.00Salary, Job Category: AVP, This position reports to SVP/Relationship Banking

Basic Functions

Leads and directs the Relationship Banking team in the Highland Park market to achieve optimal productivity, operational excellence and client satisfaction.  Accomplishes sales objectives by attracting new deposits while delivering outstanding client service and retaining existing clients.  Provides leadership, coaching and development to team members, fostering a high-performance culture aligned with the Bank’s Strategic Plan.

Essential Duties 

1. Provide effective leadership and management oversight for Relationship Banking team in the Highland Park market. 

Develop, coach, mentor and motivate Relationship Bankers, Branch Operations Support staff and the Teller Manager ensuring exceptional client service, achievement of sales and operational goals and retention of high-performing employees. 

Conduct monthly team sales and individual coaching sessions with staff. 

Oversee and direct workforce planning, including, hiring, staffing, performance management and evaluations, promotion and compensation recommendations, disciplinary actions and terminations. 

Implement action plans to improve quality of service.

2. Address the needs of existing and prospective clients. 

Respond to inquiries regarding accounts and resolve client feedback. 

Proactively recommend appropriate bank solutions which meet the clients’ financial objectives and achieve established sales goals.

3. Develop business and build relationships with clients. 

Actively participate in service activities within the community, such as the local Chamber, Rotary, etc. to promote goodwill and generate new business. 

Actively support current clients in their sponsored events and activities 

4. Responsible for overseeing the successful completion of various projects related to the Relationship Banking department. 

Nonessential Duties 

Complete appropriate documentation 

Complete required reports 

Other duties as assigned

Knowledge, Skills & Abilities

Uses tact and diplomacy when interacting with clients 

Branch travel may be required. Must be flexible to travel to other locations as needed. 

Enjoy working with the public 

Strong verbal and written communication skills 

Detail oriented 

Ability to multi-task 

Ability to identify, research and resolve problems. 

Strong knowledge of bank operations and regulations 

Ability to motivate, lead and supervise people

Qualifications: Training & Experience 

High School Diploma or GED 
Bachelor’s degree preferred. 
3-5 years managerial experience 
Minimum 5 years’ banking experience 
Microsoft proficiency 
Fiserv application experience preferred

Compensation
Expected Salary Range: $95,000 - $115,000

Salary will be negotiated based on relevant skills and experience as well as internal equity and alignment with market data.

Benefits
First Bank Chicago offers a comprehensive benefits package including medical/dental/vision/life insurance; 401(k); paid time off (PTO); and eligibility for an annual bonus.  For a complete listing of benefits, please visit our website:  https://firstbankchicago.com/Employee-Benefits. 
First Bank Chicago is an Equal Opportunity Employer: disability/veteran
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