AVP, Underwriting Quality Assurance (Remote)

About Us

At Selective, we don't just insure uniquely, we employ uniqueness.

Selective is a midsized U.S. domestic property and casualty insurance company with a history of strong, consistent financial performance for nearly 100 years. Selective's unique position as both a leading insurance group and an employer of choice is recognized in a wide variety of awards and honors, including listing in Forbes Best Midsize Employers in 2025 and certification as a Great Place to Work® in 2025 for the sixth consecutive year.

Employees are empowered and encouraged to Be Uniquely You by being their true, unique selves and contributing their diverse talents, experiences, and perspectives to our shared success. Together, we are a high-performing team working to serve our customers responsibly by helping to mitigate loss, keep them safe, and restore their lives and businesses after an insured loss occurs.

Overview

Working in a matrix environment, provides leadership and oversight of commercial lines underwriting quality in the regions, service center, and MUSIC. Works closely with the management teams in the field and the SBU’s to plan and complete Regional reviews . Compiles regional self-reviews andcorporate underwriting reviews. Identifies trends and makes recommendations to corporate underwriting and field for improvement. Partners with the SBUs and LOB team, the UTS staff, the Operations team in Corporate, Insurance Learning Services, Actuarial and the Compliance department to implement technical training as necessary based on the review outcomes. Maintains the Sox requirements documents pertaining to the Quality Assurance program. All job duties and responsibilities must be carried out in compliance with applicable legal and regulatory requirements.

Responsibilities

• Manage the quarterly underwriting reviews. Work with the field and SBUs to aggregate the review results, to identify trends and gaps in knowledge. Provide action plans and assist in addressing areas needing improvement by partnering with the SBUs, LOBs and Insurance Learning Services.
• Provide guidance and coordinate with the legal department for compliance issues regarding specific topics to assure underwriting processes and procedures appropriately match compliance requirements.
• Coordinate the formal underwriting regions, service center, and MUSIC reviews in accordance with the established schedule. Lead the review teams from the SBU and LOB as well as lead the wrap up discussions that include the Executive Management teams.
• Partner with the Chief Underwriting Officer, Commercial Lines and the SBU Leaders on, at minimum, an annual basis to ensure that the structure and intent of the program meets the underwriting discipline expectations they have for the organization.
• Provide updates to Board of Directors on key Enterprise findings.
• Author the SOX process documentation and provide quarterly certification as the Corporate Process Owner of the Quality Assurance Program.
• Lead the development of action plans and work with the regions to implement action plans resulting from the formal region review to assure gaps are closed, within the agreed upon timeframes.
• Provide leadership, guidance and oversight to quality assurance program for Safety Management, Bonds & E&S Operations relative to program administration.

Qualifications

Knowledge and Requirements

• List the knowledge, qualifications, and requirements necessary to perform the job. Technical underwriting skills. Understanding of state and regulatory requirements in the insurance industry. Ability to drive solutions in a matrix environment. Excellent written and verbal communication skills. Proven leadership skills required. Excellent listening, influencing and negotiating skills. Able to lead, direct and manage by influence.

Education and Experience

• College degree
• Strong multi-line underwriting technical skills
• 10-15 years of recent insurer experience.

Total Rewards

Selective Insurance offers a total rewards package that includes a competitive base salary, incentive plan eligibility at all levels, and a wide array of benefits designed to help you and your family stay healthy, achieve your financial goals, and balance the demands of your work and personal life. These benefits include comprehensive health care plans, retirement savings plan with company match, discounted Employee Stock Purchase Program, tuition assistance and reimbursement programs, and 20 days of paid time off. Additional details about our total rewards package can be found by visiting our benefits page.

The actual base salary is based on geographic location, and the range is representative of salaries for this role throughout Selective's footprint. Additional considerations include relevant education, qualifications, experience, skills, performance, and business needs.

Pay Range

USD $176,000.00 - USD $227,000.00 /Yr.
Additional Information

Selective is an Equal Employment Opportunity employer. That means we respect and value every individual’s unique opinions, beliefs, abilities, and perspectives. We are committed to promoting a welcoming culture that celebrates diverse talent, individual identity, different points of view and experiences – and empowers employees to contribute new ideas that support our continued and growing success. Building a highly engaged team is one of our core strategic imperatives, which we believe is enhanced by diversity, equity, and inclusion. We expect and encourage all employees and all of our business partners to embrace, practice, and monitor the attitudes, values, and goals of acceptance; address biases; and foster diversity of viewpoints and opinions.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.