AVP, Technology Strategy and Operations

Chevron Federal Credit Union is one of the top-run credit unions in the country – and one of the largest, with $5 billion in assets. Yet our corporate culture is not stuffy: the Team Spirit Committee runs fun activities and charitable events throughout the year, and work-life balance, mutual respect, diversity, and providing a voice for every employee are all important to us. As you might imagine, we provide competitive pay and great benefits, including:

• Bonus/incentives for all regular employees
• 401(k) with 8% company contribution
• Medical, dental, and vision insurance for employees and dependents paid at 80%
• PTO and paid sabbaticals
• Tuition reimbursement

GENERAL SUMMARY 

The AVP, Technology Strategy & Operations, serves as the operational leader for the Technology and Delivery organization and acts as a trusted operator, strategist, integrator, and execution partner to the Chief Information Officer. This role manages the business operations of Technology & Delivery by translating strategic priorities into coordinated execution, driving decision follow-through, strengthening leadership cadence, operating governance processes, and providing executive-ready synthesis so that reporting and decision materials are timely, accurate, and actionable.

The role increases CIO capacity by reducing operational friction, improving follow-through on decisions and commitments, and creating the management systems needed to support a growing and increasingly complex technology organization. The position combines business operations, governance leadership, executive communications, strategic planning support, KPI reporting, portfolio coordination, and organizational effectiveness.

This is not an executive assistant role. It is a senior business operations and execution role intended to improve leadership effectiveness, strengthen accountability, and help Technology & Delivery operate with clearer priorities, stronger governance, and better executive visibility.

POSITION REQUIREMENTS

EXPERIENCE and EDUCATION

• 8 to 12 years of related experience in technology operations, business operations, strategy, PMO leadership, management consulting, governance, transformation, portfolio management, or executive office operations required
• Bachelor’s degree in business administration, technology management, information systems, organizational leadership, finance, or related field preferred
• MBA or other relevant graduate degree preferred
• Experience supporting senior executives, executive leadership teams, governance forums, people and technology change management, and enterprise-level decision-making strongly preferred
• Experience preparing executive presentations, KPI decks, board-level materials, dashboards, scorecards, or strategic planning materials strongly preferred
• Experience in financial services, credit union, banking, technology, consulting, or regulated environments preferred
• Equivalent combination of education and experience may substitute for stated qualifications

KEY ACCOUNTABILITIES

• Operate the CIO Office rhythm, including leadership meetings, governance forums, planning sessions, decision logs, and action tracking
• Own preparation and coordination of monthly Technology & Delivery KPI reporting and executive dashboards
• Run the Technology Governance operating model, including forums, agendas, pre-reads, decisions, minutes, and follow-up actions
• Support annual operating planning, quarterly reviews, portfolio visibility, and prioritization discussions
• Prepare executive-ready materials for Senior Management, Strategic Council, Board, Supervisory Committee, and other leadership audiences
• Proactively surface risks, dependencies, resource conflicts, and decision points requiring CIO or executive attention
• Improve leadership team accountability, communication, coordination, and follow-through across Technology & Delivery

KNOWLEDGE and SKILLS

• Executive synthesis: ability to distill ambiguity into clear narratives, options, and decision frameworks
• Enterprise operating capability: ability to design cadence, track commitments, and drive outcomes through influence
• Portfolio fluency: understanding of technology delivery, service operations, governance, and risk management
• Communication excellence: crisp writing, structured facilitation, and stakeholder management at senior levels
• Exceptional written and verbal communication skills, including the ability to create concise executive narratives and decision-ready materials
• Strong business acumen with the ability to connect technology operations, governance, strategic priorities, and organizational outcomes
• Advanced ability to synthesize complex, ambiguous, or incomplete information into clear options, recommendations, and next steps
• Strong facilitation, influence, stakeholder management, and cross-functional coordination skills
• Demonstrated ability to operate through influence and accountability without relying solely on formal authority
• Strong analytical, problem-solving, organizational, and prioritization skills
• Ability to manage multiple priorities, deadlines, executives, and cross-functional activities in a fast-paced environment
• High degree of discretion, judgment, professionalism, confidentiality, and executive presence
• Proficiency with Microsoft 365, Outlook, Word, Excel, PowerPoint, Teams, SharePoint, and collaboration platforms required
• Experience with Power BI, Smartsheet, Jira, ServiceNow, portfolio tools, or dashboarding platforms preferred

COMPETENCIES

• Ability to learn quickly and adapt to change; ability to quickly learn specialized applications and systems.
• Initiative and self-direction.
• Ability to effectively communicate and collaborate with people at all levels.
• Sound problem-solving and decision-making ability, including the ability to prioritize. 
• Ability to understand and align with our core competencies through daily projects and tasks:

PHYSICAL DEMANDS

• Work involves extensive use of computers, up to eight hours per day. Appropriate vision, dexterity, and other physical abilities are required.
• May include occasional pushing, pulling, or carrying objects weighing up to 20 pounds.
• Must be able to speak and present on the telephone and/or through digital means of communication, including but not limited to Zoom/Teams/or other video technologies.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SALARY AND BENEFITS:

Salary is based on qualifications and geographical location (Zone). Benefit information can be located on our Careers page here: https://www.chevronfcu.org/about-us/careers 

Zone 1: $141,728.00 - $194,876.00

Zone 2: $128,972.48 - $177,337.16

Zone 3: $119,051.52 - $163,695.84

Zone 4: $113,382.40 - $155,900.80

This position is eligible to participate in the Corporate Incentive Plan. Annual incentive opportunity ranges from 0–8% of incentive eligible earnings, based on a combination of institutional performance (0–2%) and individual performance (0–6%). Incentive payments are discretionary and subject to approval.

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT:

Chevron Federal Credit Union (CFCU) is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status. CFCU participates in E-Verify.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at 800-232-8101 for assistance.

CFCU Is CPRA Compliant for California Employees and Applicants, to review the Notice at Collection, click here. To submit a request, please refer to the Careers page for the CPRA Request Form.

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