AVP, Consumer Strategy

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Humana, a Fortune 100 healthcare leader, is seeking an accomplished Associate Vice President, Consumer Strategy to lead the development and execution of Humana's end-to-end growth and consumer strategy for Dual Eligible Special Needs Plans (D-SNPs), which serve individuals eligible for both Medicare and Medicaid, and Chronic Condition Special Needs Plans (C-SNPs), which serve members with qualifying chronic health conditions.

This executive leadership role is responsible for shaping strategy across the full member lifecycle for D-SNP and C-SNP populations, including acquisition, product and benefit design, engagement, retention, customer experience, quality outcomes, and overall business performance.

As AVP, you will collaborate with senior leaders and cross-functional teams including Product, Actuarial, Marketing, Sales, Member Experience, Digital, Clinical, STARS, and Customer Service to identify growth opportunities, develop innovative consumer-centric solutions, and execute strategies that improve member outcomes and drive sustainable growth. This is a high-visibility position with significant influence on Humana's long-term growth and strategic direction.

Consumer Strategy Team
The Consumer Strategy team drives Humana's mission by identifying new avenues of growth and advancing strategies that increase membership, retention, consumer experience, and health outcomes. This entrepreneurial team operates within Humana's Enterprise Growth organization and partners across the enterprise to develop and execute strategies that deliver meaningful value for members and the business

Key Responsibilities

• Lead the development and execution of enterprise-wide strategy for D-SNP and C-SNP products, driving membership growth, member engagement, health outcomes, and business performance.
• Own the end-to-end consumer strategy across the member lifecycle, including acquisition, product and benefit design, enrollment, engagement, retention, customer experience, and service delivery.
• Partner with Product and Actuarial teams to develop innovative product, benefit, and experience strategies that balance member needs, market competitiveness, and financial performance.
• Develop and implement consumer-centric strategies leveraging data, analytics, consumer insights, and market intelligence to identify growth opportunities and inform decision-making.
• Partner with Clinical and STARS teams to advance strategies that improve quality performance, health outcomes, member satisfaction, and care engagement.
• Collaborate with Marketing, Sales, Digital, Member Experience, and Customer Service teams to strengthen acquisition, engagement, retention, and service strategies across the member journey.
• Set and track measurable objectives and key results (OKRs) for strategic initiatives, ensuring alignment and accountability across cross-functional partners.
• Deliver compelling analyses and executive-level presentations that frame strategic challenges, synthesize insights, and articulate actionable recommendations.
• Guide research and market analysis, including hypothesis development, industry benchmarking, competitive assessment, and financial modeling.
• Partner with senior leaders and members of the Executive Management Team to ensure strategic alignment and successful execution of initiatives.
• Mentor and develop high-performing direct reports and project teams, fostering a culture of excellence, agility, and continuous improvement.

Use your skills to make an impact
 

Required Qualifications

• Bachelor's degree required.
• 10+ years of progressive experience in product management, strategy development, business transformation, or related leadership roles within complex, matrixed organizations.
• Proven success in developing and executing growth strategies that drive membership, engagement, customer experience, and business performance.
• Demonstrated experience leading executive-level presentations and building alignment across senior stakeholders.
• Exceptional collaboration, communication, and leadership skills.
• Advanced analytical and problem-solving capabilities, with experience conducting both qualitative and quantitative analysis.
• Track record of mentoring and developing talent.
• Ability to rapidly build trust with business leaders and cross-functional teams.

Preferred Qualifications

• 10+ years of leadership and management experience.
• Experience leading agile, cross-functional teams to deliver enterprise objectives.
• Healthcare, health insurance, consumer services, or other highly regulated industry experience preferred.
• Experience in consumer strategy, product strategy, growth strategy, customer experience, or business transformation.
• MBA, MPH, MHA, or other advanced degree preferred.

Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$203,400 - $279,800 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

Application Deadline: 09-24-2026

About us
 

About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.

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Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.