AV/IT Support Specialist
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OSI Digital
CA
Summary
The specialist will install, maintain, and troubleshoot AV and VTC systems while providing live meeting support for executives. They are responsible for resolving AV/IT incidents and performing system health checks to ensure optimal performance.
Job Description
Job Title: AV/IT Support Specialist
Type: Contract
Location: Orange County, CA – 5 Days Onsite
Responsibilities & Qualifications
- Hands-on experience installing, testing, maintaining, and troubleshooting Audio Visual (AV) and Video Teleconferencing (VTC) systems.
- Provide live meeting and event support, including setup, monitoring, and real-time troubleshooting.
- Strong experience supporting and optimizing Microsoft Teams Rooms and Zoom Rooms.
- Perform preventive diagnostics, system health checks, troubleshooting, and maintenance of AV equipment.
- Experience providing VIP/Executive White-Glove Support, with the ability to professionally support senior executives and high-visibility meetings.
- Familiarity with enterprise AV technologies and products such as Crestron, Logitech, Biamp/Tesira, or similar platforms.
- Troubleshoot audio, video, display, microphone, camera, connectivity, and conferencing issues.
- Respond to and resolve AV/IT incidents and service requests through the ticketing system.
- Working knowledge of AV design principles, signal flow, room configurations, and conferencing technologies.
- Experience supporting Windows and macOS devices, including troubleshooting hardware, software, peripherals, and connectivity issues.
- Experience with Apple laptops, iPads, macOS, and Jamf endpoint management in an enterprise environment is a plus.
- Identify opportunities for continuous improvement in AV support processes, technology, and user experience.
- Strong communication, customer service, and interpersonal skills, with a professional presence appropriate for executive-facing support.
- 5+ years of relevant AV, IT support, or related technical experience preferred.
- Bachelor’s degree in IT, Audio Visual Technology, Computer Science, or a related field is preferred but not required.
- CompTIA A+, Microsoft, AVIXA CTS, Crestron, Biamp, or other relevant technical certifications are preferred but not required.
- ITIL Foundation certification is a plus.
Established in California in 1993, OSI Digital has grown into a truly global business and technology solutions provider — committed to helping organizations transform, perform and thrive in today’s digital economy. We operate at the intersection of business and technology, integrating industry insight, technical excellence and data-driven innovation to deliver measurable results and sustainable growth.
We believe people are at the heart of every successful digital journey. Our team of trusted advisors, creative problem-solvers and technical experts partner closely with customers to understand their unique challenges, shape strategic direction and deliver end-to-end solutions. From enterprise applications to analytics to cloud and cybersecurity, we help unlock the full value of data, systems and processes.
With operations spanning eight countries, OSI Digital supports customers from start-ups to Fortune 500 organizations across multiple industries. We combine global scale with local expertise, enabling us to respond swiftly, deploy efficiently and deliver in regions across the Americas, EMEA and APAC. We pride ourselves on our ability to understand complex business
realities and translate them into smart, scalable, cost-effective solutions. From strategy to execution to ongoing optimization, OSI Digital delivers with passion, precision and purpose. Our clients don’t simply complete projects — they realize competitive advantage.
With a footprint that spans North America, Asia-Pacific, the Middle East, and Europe, OSI Digital operates offices in the United States, Canada, India, the Philippines, Dubai, Australia, Malaysia, and the United Kingdom. Our primary offshore Delivery Center of Excellence is based at our
state-of-the-art campus in Hyderabad, India, supported by additional strategic hubs in Chennai, Delhi, and Bangalore.
Company size
1,001-5,000 employees
Industry
IT Services and IT Consulting
Org type
Privately Held
Headquarters
Calabasas, California
Established in California in 1993, OSI Digital has grown into a truly global business and technology solutions provider — committed to helping organizations transform, perform and thrive in today’s digital economy. We operate at the intersection of business and technology, integrating industry insight, technical excellence and data-driven innovation to deliver measurable results and sustainable growth.
We believe people are at the heart of every successful digital journey. Our team of trusted advisors, creative problem-solvers and technical experts partner closely with customers to understand their unique challenges, shape strategic direction and deliver end-to-end solutions. From enterprise applications to analytics to cloud and cybersecurity, we help unlock the full value of data, systems and processes.
With operations spanning eight countries, OSI Digital supports customers from start-ups to Fortune 500 organizations across multiple industries. We combine global scale with local expertise, enabling us to respond swiftly, deploy efficiently and deliver in regions across the Americas, EMEA and APAC. We pride ourselves on our ability to understand complex business
realities and translate them into smart, scalable, cost-effective solutions. From strategy to execution to ongoing optimization, OSI Digital delivers with passion, precision and purpose. Our clients don’t simply complete projects — they realize competitive advantage.
With a footprint that spans North America, Asia-Pacific, the Middle East, and Europe, OSI Digital operates offices in the United States, Canada, India, the Philippines, Dubai, Australia, Malaysia, and the United Kingdom. Our primary offshore Delivery Center of Excellence is based at our
state-of-the-art campus in Hyderabad, India, supported by additional strategic hubs in Chennai, Delhi, and Bangalore.
Company size
1,001-5,000 employees
Industry
IT Services and IT Consulting
Org type
Privately Held
Headquarters
Calabasas, California
