Autonomous Shuttle Support Specialist
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Wealth Recruitment, LLC
CA
Summary
The role involves greeting passengers, authenticating riders, and coordinating autonomous vehicles to ensure a safe transportation experience. Additionally, the attendant manages rider flow and communicates service updates to passengers and operations teams.
Job Description
We are seeking a professional, customer-focused Autonomous Shuttle Attendant to support daily operations for an on-demand autonomous ride-hailing service. In this role, you will serve as a key point of contact for riders by ensuring safe, efficient, and welcoming transportation experiences.
The ideal candidate is calm under pressure, highly communicative, safety-oriented, and experienced in customer-facing environments. This position requires strong interpersonal skills, attention to detail, and the ability to manage service disruptions with professionalism and empathy.
Key Responsibilities
- Uphold a safety-first, inclusive, and open-communication culture
- Greet passengers and provide a warm, welcoming rider experience
- Authenticate riders using badge scanning systems
- Coordinate and hail autonomous vehicles between locations
- Communicate with cross-functional operations teams through Slack and vehicle communication channels
- Perform light crowd control and assist with rider flow management
- Provide timely service updates and disruption communications
- Assist passengers during service interruptions or emergency situations
- Follow operational protocols and procedures accurately
Qualifications
- Minimum 2 years of experience in customer service, retail, hospitality, transportation, or another customer-facing role
- Excellent verbal communication and interpersonal skills
- Strong customer-service mindset with a commitment to positive rider experiences
- Ability to remain calm and professional in high-pressure situations
- Experience with conflict resolution or de-escalation techniques preferred
- Detail-oriented with the ability to follow established procedures and safety protocols
- Proactive, dependable, and resourceful team player
- Comfortable using communication platforms such as Slack
Physical Requirements
- Ability to stand and walk for extended periods outdoors
- Ability to lift and carry moderate loads
- Flexibility to work assigned shifts and operational locations as needed
Candidates must be available to work:
- 7:30 AM – 4:00 PM shifts
OR - 11:30 AM – 8:00 PM / 12:00 PM – 8:30 PM shifts
Initial scheduling may begin as:
- Monday – Friday
However, weekend flexibility will be required in the future based on business needs and rider support operations in Foster City.
Pay Rate = $25 per hour
Wealth Recruitment is a staffing agency focused on finding top talent for companies across the US. Focused areas included Finance, IT Services, Healthcare, Aerospace and Defense, and Manufacturing. We strive to provide excellent candidate engagement and support for both clients and candidates throughout the recruitment process. Our team of experienced recruiters specializes in identifying and connecting with professionals who possess the skills, experience, and cultural fit necessary to excel in their respective industries. We understand the importance of matching the right candidate with the right company, and we work tirelessly to ensure that both parties are satisfied with the outcome. Whether you're a company seeking top-tier talent or a job seeker looking for your next opportunity, Wealth Recruitment is here to help you achieve your goals.
Founded
2023
Company size
2-10 employees
Industry
Staffing and Recruiting
Org type
Self-Owned
Wealth Recruitment is a staffing agency focused on finding top talent for companies across the US. Focused areas included Finance, IT Services, Healthcare, Aerospace and Defense, and Manufacturing. We strive to provide excellent candidate engagement and support for both clients and candidates throughout the recruitment process. Our team of experienced recruiters specializes in identifying and connecting with professionals who possess the skills, experience, and cultural fit necessary to excel in their respective industries. We understand the importance of matching the right candidate with the right company, and we work tirelessly to ensure that both parties are satisfied with the outcome. Whether you're a company seeking top-tier talent or a job seeker looking for your next opportunity, Wealth Recruitment is here to help you achieve your goals.
Founded
2023
Company size
2-10 employees
Industry
Staffing and Recruiting
Org type
Self-Owned
