Automotive Service Manager

Job Details: Job Location: Lums Auto Center - Warrenton, OR, Salary Range: $120000.00 - $155000.00Commission/year, Lum’s Auto Center | Toyota & Chrysler Dodge Jeep Ram

Warrenton, Oregon

Lead the Operation. Build the Team. Own the Results.

Lum’s Auto Center is looking for a high-impact Service Manager to lead our growing Toyota & CDJR service operation in beautiful Warrenton, Oregon.

This is an opportunity for an experienced Service Manager who wants more than a title.

We’re looking for someone who wants to take a great service department and make it world class.

You’ll have the opportunity to influence staffing, processes, customer experience, technician productivity, advisor performance, and overall profitability while leading a team serving two highly respected automotive brands.

THE OPPORTUNITY

Lum’s has an established foundation and a tremendous opportunity to continue growing its Fixed Operations business.

The right leader will be responsible for taking that foundation and building a consistent, highly productive, customer-focused service operation.

This is a hands-on leadership position for someone who believes that great results come from:

Great people + great processes + great accountability.

WHY THIS OPPORTUNITY IS UNIQUE

Established Toyota & CDJR dual-brand operation
Opportunity to significantly grow customer-pay business and overall service profitability
Ability to influence staffing, recruiting, training, and team development
Opportunity to build a high-performance culture around measurable KPIs
Leadership support and investment in people, equipment, technology, and processes
Strong opportunity to improve technician productivity and service-drive performance
Beautiful location on the Oregon Coast
Long-term opportunity to make a meaningful impact on the dealership's Fixed Operations performance

WHAT YOU'LL BE RESPONSIBLE FOR

Lead the People

Recruit, retain, coach, and develop Service Advisors and Technicians
Establish clear expectations and accountability
Develop future leaders within the department
Create a culture where high performance is expected — and supported

Drive the Numbers

Take ownership of the KPIs that determine service-department profitability, including:

Customer Pay ELR
Hours per RO
Customer-pay labor sales
Technician productivity and efficiency
Gross profit
Net-to-gross
MPI execution and sales
Warranty and internal performance
Customer retention and CSI

You won't simply review the numbers.

You'll use them to lead the business.

Build the Process

Establish consistent service-drive processes
Improve write-up, MPI, inspection, and presentation procedures
Strengthen scheduling and dispatching
Reduce WIP and production bottlenecks
Improve communication between Service, Parts, and Technicians
Identify missed opportunities and create systems to capture them
Create repeatable processes that allow the department to grow without sacrificing the customer experience

Own the Customer Experience

Our customers should know exactly what to expect when they visit Lum's.

You'll lead the team in creating an experience built around:

Trust. Communication. Transparency. Professionalism.

The goal isn't simply to sell more work.

It's to earn the customer's trust to take care of more of their vehicle.

COMPENSATION & BENEFITS

$10,000 Monthly Guarantee for First Six Months

$120,000+ Annual Earning Potential

Based on experience + additional performance bonus opportunity

Competitive base/guaranteed compensation based on experience
Additional performance-based bonus potential
Health, dental, and vision insurance
Supplemental insurance offerings
401(k) with company participation
Paid time off & Holidays
Vehicle Demo Allowance
Holiday Savings Bonus
Leadership development opportunities
Opportunity for long-term advancement
Relocation assistance may be available for the right candidate

THE LIFESTYLE BONUS

Live Where People Vacation.

Warrenton sits on Oregon's stunning northern coast, surrounded by beaches, rivers, forests, outdoor recreation, and some of the Pacific Northwest's most beautiful scenery.

You're minutes from Astoria, the Pacific Ocean, and countless opportunities for fishing, boating, hiking, hunting, camping, and exploring the Oregon Coast.

It's a community where you can build a career without giving up the quality of life that brought you to Oregon in the first place.

THIS ISN'T JUST ANOTHER SERVICE MANAGER JOB.

It's an opportunity to lead a team, build a culture, improve a business, and make your fingerprints visible on the results.

If you're a Service Manager who wants to be challenged, empowered, and given the opportunity to build something great, we'd like to meet you.
Qualifications: WHO WE'RE LOOKING FOR

We're looking for a proven leader, not simply someone who has held the Service Manager title.

You may be an experienced Service Manager looking for a better opportunity — or a strong Assistant Service Manager, Service Lane Manager, or senior Fixed Operations leader ready to take the next step.

The ideal candidate:

Has a proven track record of improving service-department performance
Understands the economics of a profitable Fixed Operations department
Knows how to coach Advisors and Technicians
Is comfortable managing by KPIs and accountability
Is an excellent recruiter and team builder
Understands the importance of customer experience and retention
Has strong organizational and communication skills
Is comfortable making decisions and holding people accountable
Brings energy, urgency, and professionalism to the service drive
Has a builder's mindset

Most importantly...

You're the type of leader who walks into a department and immediately starts thinking:

“How do we make this better?”

If you're ready to make a real impact—and help build something better—we want to hear from you. Say NO to neutral and apply to join our team today.

Lum Family of Dealerships. CARS. KINDNESS. COMMUNITY.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.