Automotive Service Advisor
Boost your chances before you apply.
Midas BRATCHER
Orland Park, IL, US
Summary
Direct all service department activities, including supervising technicians and managing the operation of the retail automotive shop. Deliver exceptional customer service by consulting on repairs, providing pricing estimates, and overseeing vehicle inspections.
Job Description
Benefits:
- 401(k)
- Dental insurance
- Employee discounts
- Health insurance
- Paid time off
- Training & development
About the Role:Midas BRATCHER in Orland Park, IL is looking for a motivated and customer-focused Automotive Service Advisor to join our team! This is your opportunity to be the vital link between our customers and our skilled technicians, delivering an exceptional auto service experience every visit. If you thrive in a fast-paced environment and have a passion for cars and customer service, we want to hear from you!
Responsibilities:
- Greet customers, listen to vehicle concerns, and accurately document service needs
- Provide repair recommendations, cost estimates, and obtain customer approvals
- Communicate vehicle status updates to customers throughout the service process
- Coordinate workflow between customers and automotive technicians
- Upsell additional services and maintenance based on vehicle inspections and manufacturer guidelines
- Process invoices, handle payments, and maintain accurate service records
- Ensure high levels of customer satisfaction and resolve any service-related concerns
Requirements:
- Previous experience as an Automotive Service Advisor or in a customer-facing auto service role preferred
- Strong knowledge of automotive systems, repairs, and maintenance services
- Excellent communication, interpersonal, and sales skills
- Ability to multitask and stay organized in a high-volume shop environment
- Proficiency with auto service software and point-of-sale systems
- Valid driver's license with a clean driving record
- A positive, professional attitude with a commitment to outstanding customer service
About Us:Midas BRATCHER is a trusted name in automotive repair and maintenance, proudly serving the Orland Park, IL community with quality service and honest workmanship. Our customers keep coming back because they know they can count on us for reliable repairs, transparent pricing, and a friendly experience. We foster a team-oriented workplace where employees are valued, supported, and given the tools they need to succeed.
In April 1956, Midas began life as a groundbreaking auto repair outlet with a reputation for service, quality, and reliability. Now after more than 50 years, the success story continues thanks to the tireless efforts of Midas franchisees and employees, whose neighborhood focus and day-to-day involvement fuel the worldwide appeal of our famous brand.
Today more than ever, you can rely on us for expert brake repair, scheduled car maintenance, exhaust repair, new tires, oil change, steering repair, suspension systems repair, wheel alignment, and more.
Company size
2-10 employees
Industry
Motor Vehicle Manufacturing
Org type
Self-Owned
Headquarters
Brampton, Ontario
In April 1956, Midas began life as a groundbreaking auto repair outlet with a reputation for service, quality, and reliability. Now after more than 50 years, the success story continues thanks to the tireless efforts of Midas franchisees and employees, whose neighborhood focus and day-to-day involvement fuel the worldwide appeal of our famous brand.
Today more than ever, you can rely on us for expert brake repair, scheduled car maintenance, exhaust repair, new tires, oil change, steering repair, suspension systems repair, wheel alignment, and more.
Company size
2-10 employees
Industry
Motor Vehicle Manufacturing
Org type
Self-Owned
Headquarters
Brampton, Ontario
