Automotive Service Advisor
Boost your chances before you apply.
Midas CONCORD
Concord, NH, US
Summary
The Service Advisor acts as the primary point of contact for customers, assessing vehicle needs and providing accurate repair estimates. They coordinate between customers and technicians to ensure service completion and maintain a professional service environment.
Job Description
Benefits:
- 401(k) matching
- Bonus based on performance
- Employee discounts
- Opportunity for advancement
- Paid time off
- Training & development
About the Role:Join Midas CONCORD as an Automotive Service Advisor, where you'll be the frontline of customer service and automotive expertise. In this dynamic role, you’ll help customers navigate their vehicle needs while ensuring they receive top-notch service in a friendly and inviting atmosphere.
Responsibilities:
- Greet customers and assess their automotive service needs with exceptional customer service.
- Provide accurate estimates for repairs and services, ensuring transparency and trust.
- Coordinate with technicians to communicate service recommendations and updates.
- Manage customer appointments and follow up on service completion.
- Maintain a clean and organized service area, promoting a professional environment.
- Handle customer inquiries and resolve issues promptly to ensure satisfaction.
- Stay updated on automotive technology and service trends to provide informed advice.
- Promote Midas products and services to enhance customer loyalty and retention.
Requirements:
- High school diploma or equivalent; automotive service experience preferred.
- Strong communication skills with a customer-focused attitude.
- Valid driver’s license with a clean driving record.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- Strong problem-solving skills and a proactive approach to customer service.
- Experience in sales or upselling automotive services is a plus.
- Proficiency in automotive service software and point-of-sale systems is a plus.
- Willingness to learn and grow within the automotive industry.
About Us:Midas CONCORD has been serving the Concord, CA community for over 20 years, providing reliable automotive repair and maintenance services. Our customers love us for our commitment to quality and integrity, while our employees appreciate a supportive work environment that encourages growth and teamwork.
In April 1956, Midas began life as a groundbreaking auto repair outlet with a reputation for service, quality, and reliability. Now after more than 50 years, the success story continues thanks to the tireless efforts of Midas franchisees and employees, whose neighborhood focus and day-to-day involvement fuel the worldwide appeal of our famous brand.
Today more than ever, you can rely on us for expert brake repair, scheduled car maintenance, exhaust repair, new tires, oil change, steering repair, suspension systems repair, wheel alignment, and more.
Company size
2-10 employees
Industry
Motor Vehicle Manufacturing
Org type
Self-Owned
Headquarters
Brampton, Ontario
In April 1956, Midas began life as a groundbreaking auto repair outlet with a reputation for service, quality, and reliability. Now after more than 50 years, the success story continues thanks to the tireless efforts of Midas franchisees and employees, whose neighborhood focus and day-to-day involvement fuel the worldwide appeal of our famous brand.
Today more than ever, you can rely on us for expert brake repair, scheduled car maintenance, exhaust repair, new tires, oil change, steering repair, suspension systems repair, wheel alignment, and more.
Company size
2-10 employees
Industry
Motor Vehicle Manufacturing
Org type
Self-Owned
Headquarters
Brampton, Ontario
