Auto Total Loss - Claims Manager

About usWe’re a fast-growing startup rethinking how back-office work gets done in financial services. Our first product helps automotive lenders resolve insurance claims more effectively, delivering better outcomes for both lenders and consumers through automation and AI. Small improvements can unlock significant value for our customers. Along the way, we’ve helped consumers avoid millions in debt.
We’re an early stage venture-backed startup and scaling quickly. We're intentional and focused on solving real problems for our customers.
Our headquarters is located in New York City, NY — this role would be remote.
We’re backed by leading investors including 81 Collection, Better Tomorrow Ventures, and Capital One Ventures.https://www.linkedin.com/company/startwithlevel/
The Role We're seeking an experienced Claims Manager to join our growing team. You'll leverage our cutting-edge tools to manage a team reviewing and resolving automotive total loss claims while owning key customer accounts and overseeing and contributing to strategic business initiatives.
Key Responsibilities

• Resolve and oversee your teams resolution of automotive total loss settlements with insurance carriers, adjusters, and third-party administrators
• Utilize our platform to analyze claim data, identify opportunities to improve claim recovery, and optimize settlement outcomes
• Collaborate with our product and engineering team to refine our technology and processes based on real-world claim outcomes
• Maintain detailed documentation of coaching, performance and results of your team as well as KPIs, product offerings, and SLAs of key customer accounts
• Build and maintain relationships with carrier representatives, industry partners and stakeholders

Required Qualifications

• 3+ years of experience in automotive claims, with specific expertise in a mix of:
  • Total loss settlements
  • Subrogation (subro) processes
• 3+ years of leadership experience managing a team, their results, and business outcomes
• Background in account or vendor management
• Strong understanding of ACV (Actual Cash Value) calculations and valuation methodologies
• Excellent negotiation and communication skills
• Comfort working with technology
• Knowledge of state-specific insurance regulations and compliance requirements

Preferred Qualifications

• Adjuster/Appraiser Licenses encouraged
• Experience with claims management systems and automation tools
• Background in insurtech or technology-forward operations
• Demonstrated leadership and project management excellence

What Sets This Role Apart You won't just be processing claims and managing adjusters – you'll be shaping how we transform the industry. Your expertise will directly influence our product development, helping us build smarter negotiation tools and more effective settlement strategies to improve efficiency and drive results. This is an opportunity to be at the forefront of insurance innovation while applying your deep industry knowledge to help build the future of Level.
Role Requirements

• Travel: Up to 25% travel required which may include but not limited to office meetings and customer site visits
• Schedule: This is a dynamic environment and may require flexibility beyond traditional 9-5 hours. You'll need to adapt to varying time zones and urgent claim deadlines.
• Remote Work Setup: Reliable high-speed internet connection (minimum 50 Mbps) and quiet, professional workspace for calls with clients and carriers
• Security: Ability to maintain secure handling of sensitive claim data meeting our security standards
• Communication: Must be responsive during core business hours with ability to manage asynchronous communication across multiple channels
• Self-Direction: Strong ability to work independently, prioritize competing demands, and thrive in an ambiguous environment where processes are still being defined
• Background Check: Must pass a background check and demonstrate clean driving record for

Compensation & Benefits

• Competitive salary and meaningful equity
• Health, dental, and vision insurance
• 401k
• Flex PTO
• New equipment to support your best work
• Regular off-sites and team travel budget to get together in person
• The opportunity to play a foundational role in shaping both the product and the company
• Professional development in both insurance and technology domains

📍 HQ in NYC. Satellite claims office near Nashville, TN, Chicago, IL and Madison, WI. Distributed team.