Auto Claims Adjuster- Property Damage
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Freedom National
US
Summary
The adjuster will investigate, evaluate, and settle private passenger auto insurance claims from the first notice of loss to final settlement. They are responsible for maintaining compliance with state regulations, setting reserves, and managing the entire claims process for policyholders.
Job Description
Auto Insurance Claims Adjuster
We are looking for a rock-star adjuster with at least 2 years’ experience to handle non-standard, private passenger auto claims for Arizona and Utah policyholders. This position is fully remote and will predominately adjust auto collision/comprehensive and property damage claims but should also be familiar handling non-complex bodily injury and PIP claims.
Must be available to work hours between 8am - 5pm Mountain time, flexible on exact schedule of 30 hours worked.
Part time 30 hours/week with potential to move to full time. While the position is remote, the candidate must reside in California, Arkansas, Arizona, Utah or Texas.
RESPONSIBILITIES
- Investigate, evaluate, and settle private passenger auto insurance claims from first notice of loss to settlement
- Set initial reserves and adjust as appropriate
- At all times ensure compliance with specific state regulations, policy provisions, and company standards
- Apply policy language in accordance with UT statutes to determine whether the loss is covered
- Verifying and explaining coverages, conducting liability investigations, and advising customers of your liability decision
- Order police reports, take recorded statements, assign vehicles to be appraised, and reach out to claimant carriers when needed
- Set expectations of the claims process and keep the insured and/or claimant informed of the claim status
- Fairly evaluate all damages to determine the appropriate amount the insurance company should pay
- Arranges, handles and pays repair, rental, towing, total losses and negotiates storage
- Maintain up to date, consistent diary to accurately record timeliness of correspondence and systematically review and resolve claims within the specified state compliance guidelines
- Evaluate all information and flag any coverage issue, potential fraud, or other red flags
- Negotiate settlements and authorize payments
- Confer with legal counsel on claims when needed
- Meet expectations for attendance and punctuality
- Assume other responsibilities as directed by management
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
- 2+ years of adjusting private passenger auto claims in a fast-paced setting
- Capability to train and perform the job remotely & meet our work from home requirements
- Have a passion for providing excellent customer service
- Communicate, both verbally and written, complex issues in ways that the customer easily understands
- Possess empathy, adaptability, time management, and organizational skills
- Diffuses emotional customer situations effectively and recognizes when to escalate
- Punctual and conscientious about work hours and makes appropriate arrangements for vacations and special leave
- Familiarity with various insurance data bases (ISO/Verisk) and compliance reporting (OFAC, Medicare)
- Basic typing and computer knowledge, including familiarity with Windows OS
- Bilingual (English/Spanish)
- Familiarity with FileHandler claim system a plus
BENEFITS
- 401(k) with 3% Safe Harbor Contribution
- Sick Time
- Paid Holidays
- Fully Remote
