AUDIT SUPERVISOR

AUDIT SUPERVISOR

Division of Employment and Rehabilitation Services (DERS)
Quality Assurance and Integrity Administration (QAIA)
1789 West Jefferson Street, Phoenix, Arizona 85007

This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.

Salary: $19.4691- $26.4330/hourly ($40,495.72 - $54,980.64 annually) 

Grade: 20

Closing Date: Open until sufficient resumes are received

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES), we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals that are committed to service, community, and teamwork. To learn more about DES, please visit des.az.gov; or click on the link here to view ‘Our DES’ video. Come join the DES Team!

The Department of Economic Security, Division of Employment and Rehabilitation Services (DERS) strengthens Arizona communities by bridging and minimizing gaps to employment and independence.

DES is seeking an experienced and highly motivated individual to join our team as an Auditor Supervisor with the Quality Assurance and Integrity Administration (QAIA). This position oversees a unit that performs federally required benefit Accuracy Measurement (BAM) and Benefit Timeliness and Quality (BTQ) audit work. The purpose of this position is to support the manager with planning, organizing and supervising the BAM and BTQ functions in order to establish and monitor programmatic activities within the administration

Travel will be required for State business. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver’s license, complete all required training, and successfully pass all necessary driver’s license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on State business are subject to driver’s license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on State business shall maintain the statutorily required liability insurance (see Arizona Administrative Code [A.A.C.] R2-10-207.11).

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona, unless an exception is properly authorized in advance.

Essential Duties and responsibilities include but are not limited to:

• Supervise and monitor the daily operations of Auditor 2's.
• Conduct BTQ tripartite reviews and BAM case reviews (1st level) of completed audits.
• Review the weekly case pull counts on the master workbook to ensure the unit is on track to meet the annual paid and denied sample requirements.
• Ensure compliance with the Department of Labor selection criteria, and check and adjust scheduled work assignments based on workload, staffing levels, and staff availability.
• Develop strategies for team building, motivation and recognition for the unit.
• Develop performance plans, SMAART Goals, and monitor on a weekly, monthly, and annual basis staff’s performance results.
• Assist with Federal reviews, discuss and incorporate DOL suggestions, and make necessary corrections to the BAM Method and Procedures, forms, and questionnaires, as applicable.
• Assist the BAM Manager to develop, plan, and implement BTQ and BAM procedures, goals, objectives, timetables, and performance metrics.
• Travel out of state at least twice a year to participate in BAM and BTQ Peer Reviews.

Knowledge in:

• Managerial and leadership principles and practices sufficient to plan and direct the work of subordinates.
• DES services and how programs across divisions are interrelated.
Skill in:

• Interpretation and application of Federal and State laws, rules and regulations.
• Management of multiple projects and / or tasks at the same time.
• Analyzing, evaluating, and interpreting raw data and case information to implement solutions which would increase efficiency in the UI program.

Ability to:

• Communicate orally and in writing at a high level.
• Read, understand, and interpret complex issues, laws, rules, regulations and policies.
• Evaluate staff performance and program compliance with established policies and procedures.

The ideal candidate for this position will have:
• A minimum of two years’ experience as a UI adjudication deputy.
• Knowledge of the Department of Labor random audit procedures gained through on-the-job experience and Department of Labor training.
• Previous experience in UI law, policies, and procedures.
• Preferred Spanish/English proficiency.

• Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions.
• All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The Arizona Department of Economic Security offers a comprehensive benefits package to include:

• Affordable medical, dental, life, and short-term disability insurance plans
• Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
• 10 paid holidays per year
• Paid vacation and sick time
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child.
• Deferred compensation plan
• Wellness plans
• Tuition Reimbursement
• Stipend Opportunities
• Infant at Work Program
• Rideshare and Public Transit Subsidy
• Career Advancement & Employee Development Opportunities

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.

On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.

For questions about this career opportunity, please contact Maritza Duffy at (602) 679-5360 or email [email protected].

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting (602) 679-5360 or emailing [email protected]. Requests should be made as early as possible to allow time to arrange the accommodation.