Audit Operations Manager

About the role

Shipium builds shipping software for large retailers and brands, helping them ship faster, cheaper, and more reliably. Always-On Audit is our carrier billing audit and reconciliation service. It continuously checks carrier invoices against contract terms, finds and disputes discrepancies, and reconciles the results back to finance.

The Audit Manager owns the success of that service. You are the senior audit expert in the room across five areas: shaping the audit product, onboarding new clients, handling client escalations, raising carrier billing standards, and leading a team of Audit Advisors. If you know parcel or freight audit inside out and want to shape a modern, automated audit service rather than run a manual one, this role is built for you.

What you will do

Shape the audit service

• Work with our product and technology teams to keep improving Always-On Audit. You bring the audit expertise that decides what the service checks and how it resolves issues.
• Turn real billing discrepancies into repeatable audit rules, tolerance thresholds, and automated dispute workflows, so the service catches and clears more on its own.
• Represent audit in roadmap and priority decisions, and keep the service tied to clear financial reporting, payment file generation, and finance-system integration.

Own how clients are onboarded

• Build and run a repeatable process to bring clients onto the service: assemble the stakeholder team, gather requirements, run the demo, set up invoice feeds, review early findings, configure reporting dashboards and audit tolerances, and run a side-by-side comparison against the client's current audit provider.
• Hold every onboarding to clear proof points: accurate discrepancy detection, complete reporting and data feeds, correct GL coding, an effective dispute process, and reliable payment file generation.
• Scope each engagement to what the client wants to achieve, whether that is recovery, less manual work, better visibility, a faster close, or stronger carrier accountability.

Be the escalation point for clients

• Serve as the client's point of contact for questions, concerns, and disputes the service and the Audit Advisors cannot resolve directly.
• Provide dedicated audit oversight for managed-service clients: recurring audit reviews, rule tuning, and resolution of repeat issues.
• Own the path for escalated disputes, carrying denied claims to the carrier's account team and tracking them to closure.

Raise carrier billing and dispute standards

• Work with our carrier operations team and the carriers to move more of the reconciliation process toward automation.
• Close known gaps: dispute and data-exchange maturity varies by carrier, automated recovery is easiest with the largest carriers, and regional carriers often lag. Move carriers from portal and email disputes toward automated filing and reconciliation.
• Work carrier by carrier on invoice format, level of detail, surcharge and accessorial data, and dispute mechanics.

Lead the audit team

• Lead the Audit Advisors and own the speed, accuracy, and coverage of their work.
• Set and maintain the line between manager-level and advisor-level work, and adjust it as automation takes on more.
• Manage staffing and workload through the busy invoice season, which runs heaviest from December through February.

What you bring

Primary requirements, with the experience we expect for each:

• 7+ years  in parcel, freight, or transportation billing audit, including carrier billing, accessorials and surcharges, contract-rate validation, disputes, and recovery.
• 5+ years  working with carrier invoice data (EDI, API, or flat file) and reconciling it back to finance, including GL coding and payment files.
• 3+ years  partnering with a software or technology team to configure audit rules, tolerances, and dispute workflows, turning audit findings into repeatable checks.
• 5+ years  in a client-facing or account-management role, owning senior stakeholders and escalations, ideally with enterprise retailers or brands.
• 2+ years  leading a team of audit analysts, specialists, or similar, setting quality and pace.

Nice to have

• Familiarity with the major carriers' dispute systems and filing windows, and where regional carriers fall short.
• Retail finance context: the 4-5-4 close, transportation accruals, and shipped-not-invoiced treatment.
• Exposure to ACH settlement and payment authorization models.

How we will measure success

• Client onboardings reach their proof points: discrepancy detection, reporting and feeds, GL accuracy, dispute effectiveness, and payment file generation.
• More of the audit and dispute work runs automatically over time, with less manual effort per client.
• Escalations and disputes close inside agreed timeframes, and managed-service reviews run on cadence.
• Carrier reconciliation moves measurably toward automation across the network.
• The Audit Advisor team hits its speed and accuracy targets, including through peak season.

At Shipium, Employees enjoy full medical, dental & vision coverage (with 65% coverage for dependents), optional life insurance and long-term disability coverage, a 401(k) retirement plan, fully remote work-from-home options in 28* states, 8 paid weeks of parental leave, paid holidays annually, self-managed vacation time, sick & safety leave, and volunteer time off. 

Shipium is committed to creating a diverse environment and is proud to be an equal opportunity employer. Women, people of color, people with disabilities, and veterans are strongly encouraged to apply. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. If you need reasonable accommodation because of a disability for any part of the employment process, please email Human Resources ([email protected]) and let us know the nature of your request and your contact information.

This applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and mentorships. Shipium makes hiring decisions based solely on qualifications, merit, and business.

*Although based out of Seattle, WA, Shipium is 100% remote in the following states: Arizona, California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Idaho, Illinois, Indiana, Maryland, Massachusetts, Michigan, Montana, Missouri, Nevada, New Hampshire, New Jersey, New York, North Carolina, Ohio, Oregon, South Carolina, Tennessee, Texas, Vermont, Virgina, Washington & Wisconsin. 

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