Audience Services Associate

Title: Audience Services Associate

Classification: Non-exempt, Part-Time, Hourly

Pay Rate: $19 per hour

Reports to: Audience Services Manager

Department: Sales Operations

Location: New York, New York (onsite)

About Second Stage Theater

At Second Stage, we create and champion plays and musicals solely from contemporary American writers. On our mainstage Broadway theater, the Hayes, and in our two Off-Broadway theaters over the past 44 years, we have developed and presented over 200 daring and provocative theatrical experiences by working with countless artists who have contributed their talents to our award-winning productions. As the only Broadway company exclusively devoted to contemporary American writers, Second Stage is dedicated to introducing the world to bold and diverse voices of American creativity.

Position Overview

The Audience Services Associate is a sales and customer service position – primary duties include fielding customer questions both over the phone and in-person, selling tickets to single ticket buyers, selling subscription packages, booking subscriber tickets, and responding to e-mails and incoming calls in a timely and professional manner.

When performances begin in the fall, Audience Services Associates will also manage window sales and handing out tickets before curtains of Second Stage’s Off-Broadway Theater at Pershing Square Signature Center.

New hires will report directly to the Ticket Services Management Team. Position is paid at $19/hr – for a maximum of 20-25 hrs a week – with possible commissions based on sales.

Essential Duties & Responsibilities

• Book subscriber tickets to shows and events, both over the phone and in-person
• Sell subscription packages to new and/or returning patrons
• Sell tickets to single-ticket buyers in-person and over the phone
• Respond to e-mails and incoming calls in a professional manner
• Handle cash, credit cards, and checks
• Handle day-to-day responsibilities, such as mailing tickets, sending outgoing calls, and organizing the workspace
• Quickly troubleshoot and navigate customer service requests promptly, positively, and professionally.
• Work the Box Office window (while in performance)
• Perform other duties to support the Box Office / Sales Operations department, as assigned.

Knowledge, Skills, & Qualifications:

• Ability to address subscribers, single-ticket buyers, Second Stage artists, and various other theatre patrons in a courteous and professional manner
• Ability to problem-solve quickly and efficiently
• Previous customer service experience (including phone sales) a plus
• Knowledge of various ticketing software (Tessitura especially) a plus
• Proficiency with Microsoft Office
• Interest in theater, new plays, and engaging with the theater-going public
• Passion for Equity, Diversity and Inclusion initiatives within the artistic community

Work Environment

Time will be spent in an office with quiet to moderate noise level and occasionally in the theatre with often loud and amplified noises. The office environment requires using the computer, phone, and other routine office equipment. Majority of the work will be performed inside at room temperature.

Physical Requirements

Position requires long periods of sitting. While sitting in the office, employee is required to use hands, wrists, and fingers for keyboard and other office equipment. 

Background Check

Second Stage Theater is committed to providing a safe and secure environment for its employees, audiences, and other members of our community. In order to promote a safe environment and safeguard assets, Second Stage will conduct background screenings on final candidates after a conditional offer of employment has been made.

Hours of Work

Second Stage’s working hours are 10 AM to 6 PM. Hours may also include nights and weekends, as assigned.

EOE Statement

Second Stage is dedicated to building an equitable and inclusive working environment that reflects a diversity of backgrounds and experiences. Individuals from populations underrepresented in the theater field are encouraged to apply.
 
Second Stage is an Equal Opportunity Employer. All positions at Second Stage are filled without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, alienage, citizenship or immigration status, disability, pregnancy, genetic information, military or veteran status, marital or civil partnership/union status, familial status, caregiver status, domestic violence, sexual violence or stalking victim status, sexual and reproductive health decisions, arrest or conviction record to the extent required by applicable law, unemployment status, credit history, height or weight, or any other protected characteristic as established by applicable law.

For more information about Second Stage, visit www.2st.com.