Associate Vice President, Change Management

Associate Vice President, Change Management – Jarrard, Inc.

About Jarrard, Inc.

Jarrard Inc. is a U.S. Top 10 strategic communications consulting firm focused exclusively on healthcare and the unique opportunities and challenges inherent in this sector. Founded in 2006, the firm has worked with more than 1,500 clients across 48 states and has led communications and political strategy on $75+ billion in announced M&A and partnership transactions. Jarrard partners with leaders across the spectrum of healthcare in high stakes moments of growth, innovation, change, and reputational/public affairs challenges. This array of specialized services is tailored to support leaders in the most impactful parts of the ecosystem that are essential in transforming U.S. healthcare for the better. In 2020, Jarrard Inc. joined Chartis, one of the nation’s leading healthcare advisory firms, and operates as a division under an independent brand.

Chartis is a comprehensive advisory firm dedicated to transforming healthcare. With an unparalleled depth of expertise in strategic, clinical, financial, and digital transformation Chartis helps leading academic medical centers, hospitals and health systems, integrated delivery networks, children's hospitals, physician enterprises, payers, and healthcare service organizations achieve transformative results.

Across both Jarrard and Chartis, we are fortunate to have extraordinarily talented people working in our firm – all brought together around our unifying mission “to improve healthcare”, a shared dedication to our core values, and the emphasis we place on creating an environment that enriches the experiences of our clients, our colleagues and our communities.

Jarrard has offices in Nashville, TN and as part of Chartis has offices in Chicago, IL, New York, NY, Washington D.C., and Boston, MA. Remote work is allowed.

For more information, visit jarrardinc.com and chartis.com.

Role Overview

We are seeking an Associate Vice President (AVP) to lead technology transformation engagements that help healthcare organizations successfully adopt and scale digital, AI, and enterprise technology solutions. This leader will bring a strategic, human-centered approach to transformation—ensuring that complex technology initiatives translate into meaningful behavior change, sustained adoption, and measurable outcomes.

Aligned with Jarrard’s Technology Transformation practice, this role sits at the intersection of strategic communications, organizational change, and technology enablement. The AVP will serve as a senior advisor to healthcare executives, helping organizations navigate large-scale system implementations, digital modernization, and innovation efforts by activating leadership, aligning stakeholders, and embedding change into the fabric of the organization.

This role requires both systems-level thinking and practical execution, with the ability to connect enterprise strategy to frontline adoption across clinical, operational, and administrative environments.

Responsibilities

Client Service

• Serve as a senior lead for technology transformation engagements, including EHR/ERP implementations, digital transformation, AI enablement, and large-scale system rollouts

• Partner with C-suite and executive leaders to translate technology strategies into clear, actionable change and communications plans

• Design and execute end-to-end change strategies that drive adoption of new technologies, workflows, and operating models

• Lead stakeholder analysis and segmentation, tailoring engagement approaches across clinicians, operators, IT, and leadership

• Build and activate change networks to scale adoption and sustain transformation across complex health systems

• Develop and lead strategic communications strategies that articulate the “why,” reinforce behavior change, and align diverse audiences

• Integrate organizational design and operating model considerations into change strategies, particularly in provider environments

• Apply data-driven methods (readiness assessments, adoption metrics, engagement analytics) to continuously improve outcomes

• Act as a trusted advisor in high-stakes transformation efforts, navigating risk, resistance, and ambiguity

• Bring strong program management discipline, ensuring delivery against timelines, budgets, and outcomes

Internal Client Team Management

• Lead multi-disciplinary teams to deliver high-quality, on-time, and on-budget work

• Mentor and develop junior team members in management, communications, and client leadership

• Ensure consistent excellence in deliverables, including strategic plans, messaging platforms, engagement campaigns, and leadership tools

• Be aware of team utilization and capacity opportunities by engaging with your direct reports and communicating with supervisors

• Provide day-to-day team leadership while identifying opportunities for continuous growth

• Monthly/weekly staff planning/tracking including timely communications to internal leaders

Business Development

• Participate in and play a significant role in new business pitches including pitch strategy and proposal development

• Identify new opportunities with existing clients for the firm to contribute additional value for a client, and work with practice leadership to bring those opportunities to fruition

• Look for ways to leverage networks for visibility of the firm and its service offerings

• Ensure clients are aware of our full set of high-value services where appropriate, for new opportunities for growth

• Participate in and contribute ideas for firm thought leadership activities

Firm Management

• Model and teach best practices in client management

• Actively participate in appropriate firm management meetings and/or discussions

• Accomplish billable goals and help ensure your direct reports do as well

• Contribute ideas for Jarrard Academy based on growth and development needs of your team

People Development

• Demonstrate and nurture Jarrard Vision, Mission and Values

• Mentor the colleagues who report to you, guide career development using our talent development platform as the foundation

• Ensure teams are adept at all firm high-value services

• Actively help agency recruit and retain the best people

• Participate in Jarrard Academy and encourage the participation of people who report to you

Qualifications and Desired Skills

• Bachelor’s degree

• 8-10+ years of experience in technology transformation, change management, or strategic communications, ideally within healthcare

• Experience supporting technology/system implementations (e.g., EHR, ERP, digital platforms, AI tools)

• Strong critical and strategic thinking skills, with the ability to navigate complex, ambiguous environments

• Demonstrated expertise in: stakeholder analysis and engagement, change strategy and planning, and building and activating change networks

• Proven ability to lead cross-functional teams and complex programs with strong project/program management rigor

• Deep understanding of healthcare organizational structures, especially in provider environments

• Experience working across the healthcare ecosystem (providers, payers, tech partners) preferred

• Exceptional strategic communication skills, including executive messaging and large-scale engagement campaigns

• Ability to activate leadership, influence behavior, and drive adoption across cultural, regional, and technological dimensions

• Strong balance of systems thinking and practical execution

• Experience in learning and development, including applying principles of how adults learn to design effective change and communication strategies

• Ability to work remotely, office options in Chicago, IL and Nashville, TN

Salary range: $125,000-$145,000, plus may be eligible for an annual discretionary bonus. The salary range for this role takes into account the wide range of factors that are considered in making compensation decisions including, but not limited to, skills, experience, training, licensure and certifications, practice area, and other business and organizational needs. In addition, Jarrard offers several benefits including medical, dental, vision, HSA, FSA, disability insurance, life insurance, 401(k) match, paid time off, wellness stipend, and additional voluntary benefits.

At Jarrard and Chartis, we pride ourselves on having a diverse workforce. We value and celebrate the uniqueness of individuals and the different perspectives they provide. We offer equal opportunity employment regardless of race, color, religion, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, or protected veteran status.