Associate Solution Engineer (Remote)

What you will do: 

• Assist Solution Engineers in the end-to-end implementation of Astrata solutions from initial planning to post-deployment support for new and existing customers.
• Capture customer-specific details during meetings to ensure requirements are understood and recorded.
• Map customer requirements to our system specifications and assist in developing the implementation plan.
• Support the script creation process for deploying customer environments, processing data, and summarizing results.
• Conduct thorough testing to ensure successful implementations and share results.
• Find creative solutions to difficult problems and operate within a flexible, fast-paced environment.
• Communicate progress, updates, and potential roadblocks to teammates, ensuring alignment and transparency.
• Provide post implementation system support ensuring Astrata meets our SLA’s.
• Continuously assess project outcomes and identify opportunities for process improvement.
• Promote and participate in professional self-development to stay up to date with innovative technologies and development approaches within the industry

What we are looking for:  

• A team player with motivation to learn our processes and industry
• Excellent organization and communication skills
• Problem-solving aptitude, with the ability to anticipate challenges
• Basic understanding of relational databases
• A strong drive for learning and understanding
• Bachelor’s Degree in Information Technology, Computer Science, Computer Engineering or other relevant field, or someone who has acquired core skills via practical experience
• The ideal candidate would have 1-2 years of experience in customer-facing, professional services type roles

Why you’ll love working here: 

• Competitive compensation package including paid time off, parental leave, comprehensive health insurance benefits, retirement benefits, and employee stock options
• Opportunity to transform healthcare working with a team of experienced and dedicated professionals
• High employee satisfaction with 90% employee retention
• Culture of transparency and collaboration