Associate, Skip Tracing

First Help Financial (FHF) is a fast-growing and culturally diverse company in the U.S. We provide auto loans to the underserved and care for our customers and partners with exceptional service. Through flexible financing options and tri-lingual support, we offer consumers an easier way to finance their first car. We lend to and support our portfolio which has consistently grown 30%+ each year over the last nine years.

Here you will find hard-working colleagues who come from over 20 countries. We hold ourselves to the highest standards of professionalism but also enjoy our work. Our culture and benefits are geared towards making you successful in life and comfortable at work.

Your Title: Associate, Skip Tracing.

Your Location: Remote Anywhere within the USA.

You Report To: Associate Manager, Skip Tracing.

Your Schedule: Monday to Friday 8:00am - 4:30pm EST.

Your Compensation: $20.18/hour plus a bonus!

Learn more about our awesome Loss Mitigation team

First Help Financial, voted and certified as a “Great Place to Work” by our workforce for five years in a row, is adding a new partner to our Loss Mitigation department to accommodate our remarkable growth! The primary role of the Skip Tracing Associate is to successfully assign, track, and coordinate all approved repossessions. The Asset Associate will follow First Help Financials’ process for all repossession activities. A successful candidate will have moderate comprehension of repossessions and excellent communication skills. The primary objective of the position is recovery collateral efficiently to mitigate losses.

What you will do:

• Identify the best-known address to locate the client’s collateral or customer.
• Determine if the customer holds special status such as Bankruptcy, Active-Duty Military, and others.
• Generate successful leads and contacts for Recovery Agents by utilizing all available sources.
• Communicate frequently with Recovery Agents via phone, email, and recovery systems.
• Confirm FHF’s Lien holder status of pursued collateral.
• Review and analyze credit applications and in-house documents to help determine location.
• Assign or Reassign repossession orders after validating correct address/place of employment or other helpful leads.
• Use independent judgment and discretion to ensure compliance with all state and federal codes, regulations, and laws that pertain to the position.
• Report on independently identified trends in recovery data to contribute to FHF’s proprietary underwriting model.
• Places outbound follow up calls to vendors to verify requirements to recover.
• Stay up to date on current state legislation involving impound requirements and notification guidelines.
• Comply FHF compliance requests and requirements.
• Ensure all information/leads provided are being acknowledged and followed up on.
• Ensure confidentiality of the company’s operations, portfolio, customer information, and computer technology.
• Some Administrative tasks will be required.
• Additional duties as assigned by management.

What you bring:

• Demonstrates historical career stability.
• Banking or collections experience.
• Mandatory minimum of 1+ years of recent Skip Tracing experience in auto recovery.
• Bachelor's degree, preferred and/or equivalent work experience.
• Experience in auto finance field.

FHF Benefits:

• Great Perks – We offer generous salaries, competitive health and welfare benefits (medical, dental, vision, LTD/STD, Identity theft, paid parental leave and much more), paid  vacation, 401(k) match, tuition reimbursement, social activities, monthly lunches, a robust employee recognition and talent development program to enhance your career with us.
• Culture - We are believers in maintaining a healthy work-life balance. While we work hard and care deeply about our customers and partners, we want you to have room for your family, friends, and yourself.
• Growth - Company growth provides unprecedented career growth.  FHF’s extraordinary year over year growth in revenue and new markets provides opportunity for you to establish and develop your career growth.  We engage each employee to build a career plan that benefits everyone and we have a proven record of investing in you.

Diversity and Inclusion:

FHF is committed to building a culture that respects and embraces all walks of life, inclusive of gender, race, culture, age, sexual orientation, and other identities. We will make accommodations when interviewing anyone with special needs.