Associate Robotic Automation Engineer

Job DetailsJob Location: CompanyOffice-US-MA-01915-01 - Beverly, MA 01915Salary Range: $77,000.00 - $83,500.00 Salary 

HighRes is seeking an Associate Robotic Automation Engineer to join our Lab Automation engineering team at our headquarters in Beverly, Massachusetts. This role combines technical expertise with exceptional customer service to deliver seamless laboratory automation solutions. Reporting to the Associate Director of Automation Engineering, you will configure, deploy, and support robotic systems while serving as a trusted advisor to our life sciences clients.

This is an exciting opportunity for a technically curious professional who thrives at the intersection of robotics, software, and customer success. You'll work cross-functionally with internal teams and directly with clients to ensure our automation platforms exceed expectations from initial deployment through ongoing support. The ideal candidate is someone who can grow with the company and take on additional leadership responsibilities over time.

Responsibilities

Technical Delivery:

Configure and deploy laboratory automation solutions, including robotic arms, scheduling software, and integrated devices
Execute Factory Acceptance Testing (FAT) and Site Acceptance Testing (SAT)
Troubleshoot field issues in collaboration with engineering, software, and support teams
Configure relational databases for laboratory scheduling applications
Maintain deployment documentation and drive process improvements
Diagnose and resolve technical challenges in deployed systems

Customer Success:

Serve as the professional face of HighRes during on-site client engagements
Deliver comprehensive training on robotic systems ranging from single arms to room-scale platforms
Build trusted client relationships by understanding workflows and anticipating needs
Translate technical concepts into clear language for diverse audiences
Maintain responsive, professional communication throughout the customer journey

QualificationsYou'll learn extensively through collaboration with teammates and hands-on field experience. Your success will be greatly enhanced by the following qualifications:

Required:

Bachelor's degree in a technical discipline (Computer Science, Robotics, Engineering, or related field)
Genuine passion for automation and robotics technology
Interest and ability in software development
Basic proficiency in C# or other object-oriented programming languages
Professional demeanor and ability to represent the company with clients
Exceptional written and verbal communication skills across diverse audiences
Ability to travel up to and sometimes exceeding 40% annually at client locations domestically and internationally
Current driver's license and valid passport
Personal transportation for regional travel
Comfortable working in laboratory and technical environments
Capable of lifting up to 50 pounds and standing for extended periods

Preferred:

Experience in customer-facing technical roles (deployment engineering, technical support, field service)
Background in customer service, hospitality, or client success
Understanding of robotic arm technologies and laboratory automation software
Familiarity with networking protocols (TCP/IP) and serial communications
Basic mechanical and electrical troubleshooting skills
Experience documenting software issues and technical logs
Strong organizational and time management abilities
Adaptability to fluctuating workloads and evolving customer expectations
Problem-solving mindset with attention to detail